Experience

Sterling Pharma Solutions

• United Kingdom
• Pharmaceutical Manufacturing
• 500 - 600 Employee

• Head of IT Projects

  • Jun 2022 - Present

  Cramlington, England, United Kingdom Sterling Pharma Solutions deliver expert API development and manufacturing solutions in a highly differentiated outsourced experience, placing equal emphasis on true partnership and scientific excellence Role - Head of IT Projects - Part of IT senior management team reporting to CIO. Responsible for managing Sterling Pharma's global IT project management steam. - Working directly with all internal and external stakeholders to ensure resources and priorities deliver maximum… Show more Sterling Pharma Solutions deliver expert API development and manufacturing solutions in a highly differentiated outsourced experience, placing equal emphasis on true partnership and scientific excellence Role - Head of IT Projects - Part of IT senior management team reporting to CIO. Responsible for managing Sterling Pharma's global IT project management steam. - Working directly with all internal and external stakeholders to ensure resources and priorities deliver maximum business benefit. - Implementing pharmaceutical industry standard concepts, practices and procedures within project teams to plan and accomplish goals. Show less



The Go-Ahead Group

• United Kingdom
• Urban Transit Services
• 300 - 400 Employee

• IT Project Manager

  • Feb 2019 - Jun 2022

  Newcastle upon Tyne, England, United Kingdom Go-Ahead is one of the UK’s leading public transport providers enabling millions of journeys each year on bus and rail companies, with a growing international presence in Australasia and Europe Role – IT Project Manager - Manage multiple concurrent projects within Go-Ahead Group’s IT directorate – working remotely and independently from London head office - Develop and maintain relationships with customer, supplier and competitor stakeholders – using regular, timely and… Show more Go-Ahead is one of the UK’s leading public transport providers enabling millions of journeys each year on bus and rail companies, with a growing international presence in Australasia and Europe Role – IT Project Manager - Manage multiple concurrent projects within Go-Ahead Group’s IT directorate – working remotely and independently from London head office - Develop and maintain relationships with customer, supplier and competitor stakeholders – using regular, timely and audience-appropriate communication channels - Deliver projects using PRINCE2 and Agile hybrid management governance - recruit, manage and develop a team of project managers to required corporate standards Achievements - Successful management of 17 business critical projects to original specifications and defined outcomes - Separation of rail companies’ core IT systems from Go-Ahead Group to new rail franchise holders, meeting Department for Transport standards and timescales - Ongoing implementation of Go-Ahead’s first centralised HR system to 9 bus companies – replacing a variety of legacy processes using a flexible cloud-based system - Re-platforming of business-critical finance, payroll and data backup systems based in customer premises, centralised data centres and the cloud - Full upgrade of core IT infrastructure for multiple bus companies – production of core network designs, upgrading WAN/LAN connectivity, WiFi, and application hosting Experience - Managing board-level internal and external stakeholders using varied communication styles - Risk management through experience, formal project governance project boards - Full IT infrastructure experience – security, data centre, cloud, office, desktop and support - Rigorous governance of large regional multi-company IT projects with budgets up to £500k - Agile delivery of rapid iterations to mission-critical customer support systems - Working within a structured PMO, providing feedback on project and process improvements

• Retail IT Project Manager

  • Feb 2017 - Feb 2019

  Newcastle upon Tyne, United Kingdom Achievements - Reenergised a stalled multi-operator smart ticketing project involving major North East bus and rail companies – Finalisation of a consensus project definition - Delivered a time-critical update to over 3000 bus ticket machines – First phase delivered on time to multiple UK operators in partnership with suppliers and internal technical teams - Specification, prioritisation and development of customer support systems – Successful launch of Go-Ahead’s first self-service… Show more Achievements - Reenergised a stalled multi-operator smart ticketing project involving major North East bus and rail companies – Finalisation of a consensus project definition - Delivered a time-critical update to over 3000 bus ticket machines – First phase delivered on time to multiple UK operators in partnership with suppliers and internal technical teams - Specification, prioritisation and development of customer support systems – Successful launch of Go-Ahead’s first self-service system for bus companies - Selection, testing and implementation of a company-wide video conferencing capability – Working with Microsoft, implementation of an Office365-based proof of concept system Experience - Managing board-level internal and external stakeholders using varied communication styles - Rigorous project governance of large regional multi-company IT projects



Nomad Digital

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Product Manager - WiFi & Connectivity

  • Apr 2015 - Apr 2016

  Newcastle upon Tyne, United Kingdom Nomad Digital is the leading global provider of passenger and fleet-management solutions to the rail industry. Headquartered in the UK, Nomad designs, builds, deploys and manages Passenger WiFi and Passenger Information systems. The responsibilities of Nomad Digital Product Manager are as follows: - Managing the product line life cycle from strategic planning to end of life activities - Identifying requirements for current and future products through market research… Show more Nomad Digital is the leading global provider of passenger and fleet-management solutions to the rail industry. Headquartered in the UK, Nomad designs, builds, deploys and manages Passenger WiFi and Passenger Information systems. The responsibilities of Nomad Digital Product Manager are as follows: - Managing the product line life cycle from strategic planning to end of life activities - Identifying requirements for current and future products through market research, on-going visits to customers and internal soundings - Creating formal business cases and proposals for new product opportunities - Plan a roadmap of product enhancements to maintain market leadership - Leading the product phase review process to monitor product introduction - Providing the sales teams with the necessary knowledge, materials and support to enable effective product sales - Developing and implementing product go-to-market plans - Tracking product profitability Show less



tombola

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Head of Product Management

  • Sep 2014 - Dec 2014

  Sunderland, United Kingdom Tombola is one of the leading online gaming companies in Europe - Passionate about our customers, our people and our product. We believe that our product offering and the way we deliver that offering, makes us unique and differentiates us from our competitors. - Member of management team, reporting directly to company owner - Full responsibility for digital product development to maximise player enjoyment and loyalty - Leading, supporting and motivating a team of product… Show more Tombola is one of the leading online gaming companies in Europe - Passionate about our customers, our people and our product. We believe that our product offering and the way we deliver that offering, makes us unique and differentiates us from our competitors. - Member of management team, reporting directly to company owner - Full responsibility for digital product development to maximise player enjoyment and loyalty - Leading, supporting and motivating a team of product managers and creative designers - Forming and directing matrix teams to achieve organisational goals - Evolution of products in partnership with Marketing, IT, Customer Experience, Finance and CEO - Managing and developing the overall process of product improvement - Seeking and interpret internal and external feedback on products - Regular, detailed competitive analysis and market trends research Show less



Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Portal Product Manager

  • Mar 2013 - Mar 2014

  Gibraltar - Responsible for galabingo.com and galacasino.com online and mobile portal development - Manage collation and delivery of a commercially prioritised portal roadmap - Deliver roadmap through outsourced teams of project management and developers - Manage development budgets, timescales and commercial targets - Define optimised user experiences using new technologies and customer usability intelligence - Creating detailed business requirements for technical and… Show more - Responsible for galabingo.com and galacasino.com online and mobile portal development - Manage collation and delivery of a commercially prioritised portal roadmap - Deliver roadmap through outsourced teams of project management and developers - Manage development budgets, timescales and commercial targets - Define optimised user experiences using new technologies and customer usability intelligence - Creating detailed business requirements for technical and non-technical audiences Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Group Product Manager - Partner Mobile Applications

  • Nov 2011 - Sep 2012

  - Increase worldwide penetration of Orange location based smartphone applications through partnerships with 3rd party developers - Manage the specification, delivery and distribution of high quality smartphone applications to worldwide Orange client countries - Deliver relevant smartphone applications on time using market research, local analysis and precise project management

• Group Product Manager - Orange Maps

  • Oct 2008 - Nov 2011

  - Lead team of internal and external staff to define Orange Maps satellite navigation product, then implement and monitor product performance across international business units - Manage in life product improvements in line with clearly defined roadmap and customer feedback, maintaining profitable and compelling propositions - Maintain product visibility within Orange Group with targeted communication and presentations to Orange country management

• Group Product Manager - Web Self Serve

  • Sep 2007 - Oct 2008

  - Define product marketing aspects of Orange Group’s central Web Self Serve platform, enabling users to manage mobile and broadband accounts through a unified web interface - Working with Orange countries, tailor and implement Web Self Serve platform then improve platform with feedback from users

• Project Manager - Business Services

  • Jan 2002 - Sep 2007

  Darlington, United Kingdom - Manage large internal projects using PRINCE2 methods - Define and implement effective customer support for Orange Business products - Contribute to development and improvement of Orange Business processes

• Customer Service Positions

  • Jul 1997 - Jan 2002

  Darlington, United Kingdom - Project coordinator for Orange products and services development, Jan 2000 - Jan 2002 - Orange helpdesk supervisor, managing team of ten staff, July 1998 - Jan 2000 - Orange helpdesk operator, July 1997 - July 1998