James Ringer

Sr. Manager-Training Delivery at ADT Solar
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Contact Information
us****@****om
(386) 825-5501
Location
Orange Park, Florida, United States, US

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5.0

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/ Based on 2 ratings
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Angelina Andrews

I worked with many professionals throughout my journey, but James was a unique one to work with. I started my journey at ADT with him. He helped me understand the diverse culture, his work ethics are pristine, and he is easily able to adjust to any given situation with grace and humility. His ability to get out of his way to help others made him stand out. In skip levels his team often told me, "We are a stronger team because of James - he gives us stretch assignments, let's us fail forward, and is there to help guide us when we need it." His discretionary effort is unmatched and he has quick wit that makes work fun. Others WANT to work for him and peers WANT to work with him. Any organization would be lucky to have James and I highly recommend him in any leadership, sales, or Learning role.

Tanner Myers

James is a highly inspirational leader who has gained multitude of adult learning principles and techniques in his years of experience. His management and training style has led him to be one of the most sought after resources when it comes to executive coaching and leadership training.

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Credentials

  • Operations Management Foundations
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Becoming an Impactful and Influential Leader
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Customer Service: Motivating Your Team
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Leading with a Heavy Heart
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Uncovering Unconscious Bias in Recruiting and Interviewing
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Delivering Employee Feedback
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Employee Experience
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Icebreakers for Teams, Meetings, and Groups
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Building Trust
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • How to Present and Stay on Point
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Leading a Customer-Centric Culture
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Motivating and Engaging Employees
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Prioritizing Your Tasks
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Take a More Creative Approach to Problem-Solving
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Time Management Fundamentals
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Using Questions to Foster Critical Thinking and Curiosity
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Coaching for Results
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

    • United States
    • Renewable Energy Semiconductor Manufacturing
    • 500 - 600 Employee
    • Sr. Manager-Training Delivery
      • Nov 2022 - Present

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Trainer
      • May 2008 - Mar 2014

      Exceed quality and customer satisfaction and sales goals to ensure customer retention and uphold the T-Mobile brand by providing real time support, coaching and feedback to representatives. Offer effective positive and constructive feedback to drive results. Minimize call escalations through effective coaching and support and handle escalated calls. Facilitate accurate credits and adjustments as well as supervising team members in the facilitation of accurate credits and adjustments.Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals. Offers frequent formal and informal recognition.Communicate business strategies and results to CSRs, empowering them as they resolve customer issues. Provides timely feedback to the management team on customer trends, issues and needs.Build solid productive relationships with all levels of leadership and support teams. Facilitated effective and supportive team relationships. Resolves operational and interdepartmental problems quickly.Ensures that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. Show less

    • Customer Service Supervisor
      • Apr 2002 - May 2008

      Motivate and inspire team members to achieve and exceed performance results. Lead a team of approximately 15 representatives to offer differentiated customer service. As leaders, Coaches demonstrate strong interpersonal, time management, and multi-tasking skills. They have the ability to quickly adapt to change and model a positive, can-do attitude of service. Coaches develop their team members to reach career and organizational goals. They are responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and achieving results Show less

    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Quality Specialist
      • 1997 - 1999

Education

  • Trident Technical College
  • middleton high school

Community

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