James Records

Customer Success Manager at Kotis Design
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Amelia Sklaroff

I have had the pleasure of working alongside James to grow Feather’s enterprise business, a new initiative for the company. Within the first 3 weeks of starting his position, James had already closed his first deal, and built a pipeline of business in the high 6-figures. With clients, he is proactive, professional, and attentive. As a colleague, he is warm, always keen to support his coworkers, and a team player. I would welcome the chance to work with James again, and he is a key asset to any organization.

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Credentials

  • Networking for Sales Professionals
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Solution Sales
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Illinois Basset Certification
    -

Experience

  • Kotis Design
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Sep 2022 - Present

      At Kotis, we’re building a team of brand evangelists, designers, developers, and doers who are obsessed with creating the best promotional marketing experience ever. We’re the brand behind the brand, the makers of amazing swag & eCommerce solutions meant to amplify our client's message and connect their people. We tackle every project with unbridled enthusiasm, promising to make our clients’ lives easier. We continue to disrupt the traditional promotional products industry--owning the end-to-end workflow of product & design ideation, custom screen printing, retail-quality knitting, e-commerce solutions, warehousing + fulfillment, and more--all to serve our clients better.

  • Feather
    • United States
    • Furniture
    • 1 - 100 Employee
    • Business Development Lead
      • Apr 2022 - Jun 2022

      • Built a sales pipeline of $500K within 2 months by managing a strong inbound network, as well as through prospecting, discovery calls, and meetings • Worked cross-collaboratively with merchandising, logistics, finance, and account management to structure and quote deals. • Managed relationships with senior and executive-level clients and established brand partnerships • Built a sales pipeline of $500K within 2 months by managing a strong inbound network, as well as through prospecting, discovery calls, and meetings • Worked cross-collaboratively with merchandising, logistics, finance, and account management to structure and quote deals. • Managed relationships with senior and executive-level clients and established brand partnerships

  • Compel Office Furniture
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Account Manager
      • Jul 2020 - Apr 2022

      • Manage North American territories consisting of multiple sales reps and dealers within 30 states and Canada • Exceeding quarterly sales goals through constant data analysis, building strong client relationships, and improving customer experience • Surpassed 2021 sales goal by 200% which correlated to 43% of the yearly revenue • Manage clients entire ordering process from quoting, purchasing, and post-sales support • Organized client data and worked cross-departmentally to help better customer experience • Coach national dealerships on company branding and evolving inventory to better clients buying experience • Created content for all 4 sister companies and maintained Instagram, Linkedin, and Facebook daily using Hootsuite

  • Office Revolution
    • United States
    • Office Furniture and Fixtures Manufacturing
    • 1 - 100 Employee
    • Events Coordinator and Executive Assistant
      • Mar 2020 - Jul 2020

      Office Revolution is a leading contract furniture dealership where design, function and business come together seamlessly. For nearly twenty years, Office Revolution has provided unlimited possibilities, unwavering customer service and an unrivaled client experience. Office Revolution’s strength lies in the ability to provide extensive client-focused services, ultimately creating a complete package to meet all of our customers’ needs. As the number two Teknion dealer in the United States, with locations in Chicago, IL and Columbus, OH, Office Revolution has the resources and expertise to transform your ideas into reality. We've done this for customers of all sizes, including McDonald's Corporation, U.S. Foods, Chicago Cubs, BMO Harris and Groupon.

  • J&L Catering
    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Event Planner
      • Jun 2018 - Mar 2020

      • Organized and executed over 90 events ranging from small private 10-person dinners to major 300-person social events such as weddings, birthdays, holiday parties, fundraisers, and more • Worked with executive and c-level clientele on various events from negotiating to execution • Strategized and designed internal graphics, including rebranding the company's logo and business cards • Managed several venues and also assistant-managed events • Organized and executed over 90 events ranging from small private 10-person dinners to major 300-person social events such as weddings, birthdays, holiday parties, fundraisers, and more • Worked with executive and c-level clientele on various events from negotiating to execution • Strategized and designed internal graphics, including rebranding the company's logo and business cards • Managed several venues and also assistant-managed events

  • Echo Global Logistics
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Senior Account Executive
      • Feb 2014 - Jun 2018

      • Led client projects from conception to completion through budgeting, scheduling, and project accountability • Managed 75-100 nationwide daily shipments from over 40 warehouses • Guided customers through a basic orientation of the company's integrated software, and acted as a trainer for all warehouse staff • Collaborated effectively with each client to form customized profiles consisting of communication expectations, logistics solutions, and implementation processes which resulted in customer expansion

  • Sofar Sounds
    • United States
    • Musicians
    • 200 - 300 Employee
    • Brand Ambassador
      • Feb 2017 - May 2018

      • Main point of contact for the performers prior to their concert date • Setting up the venue to ensure guests, hosts, and artists get an intimate experience with emphasis on bringing all communities together • Acting as the face of SoFar Sounds Chicago by engaging with all attendees to help spread brand and artist awareness • Main point of contact for the performers prior to their concert date • Setting up the venue to ensure guests, hosts, and artists get an intimate experience with emphasis on bringing all communities together • Acting as the face of SoFar Sounds Chicago by engaging with all attendees to help spread brand and artist awareness

  • Bacon Fest & Dumpling Fest
    • Greater Chicago Area
    • Event Captain
      • Mar 2016 - Jul 2017

      • Instructed and supervised a team of volunteers during the festival. • Coordinated with catering and venue staff to ensure that all issues were taken care in a professional and timely manner. • Assisted vendors with all aspects of the festivals, including set up/tear down, meal prep, and customer service. • Instructed and supervised a team of volunteers during the festival. • Coordinated with catering and venue staff to ensure that all issues were taken care in a professional and timely manner. • Assisted vendors with all aspects of the festivals, including set up/tear down, meal prep, and customer service.

  • Habitat
    • United States
    • Real Estate
    • 200 - 300 Employee
    • Amenities Manager and Concierge at Kingsbury Plaza Residential Building
      • May 2012 - Feb 2014

      • Maintained a professional and enjoyable environment for residents in the shared spaces of a 420 unit, 43 floor building • Managed a maintenance crew of 4 people, with responsibilities such as scheduling and payroll • Organized bi-annual seasonal events for 600+ residents and their guests • Maintained a professional and enjoyable environment for residents in the shared spaces of a 420 unit, 43 floor building • Managed a maintenance crew of 4 people, with responsibilities such as scheduling and payroll • Organized bi-annual seasonal events for 600+ residents and their guests

  • CAM{Chicago}
    • Chicago, IL
    • Fundraising and Event Manager
      • Mar 2013 - Jun 2013

      • Researched and developed fundraising strategies for the Chicago Academy of Music Conservatories • Developed and distributed a monthly newsletter to raise awareness of CAM • Managed CAM’s social media presence using Hootsuite • Managed databases to record donor contact and preference information • Researched and developed fundraising strategies for the Chicago Academy of Music Conservatories • Developed and distributed a monthly newsletter to raise awareness of CAM • Managed CAM’s social media presence using Hootsuite • Managed databases to record donor contact and preference information

  • Loyola University Chicago
    • United States
    • Higher Education
    • 700 & Above Employee
    • Special Projects Advisor
      • Mar 2010 - May 2012

      • Community Outreach Specialist in the neighborhoods surrounding Loyola that included Edgewater and Rogers Park • Cultivated a relationship with local Chambers of Commerce • Revised Ramblin’ Around guide, an informational guide that highlighted local businesses for new students that served as a link between the University and the surrounding neighborhood communities • Conceptualized and created Loyola’s first restaurant map that connected parents, students, and faculty to restaurants in the neighborhoods around the university • Expanded the practice of selling ad space in Ramblin’ Around guide to supplement University’s programming budget • Assisted with production and execution of Loyola’s seasonal community events Earth Day and Harvest Day; including vendor liaison, set-up crew, and guest relations • Produced, wrote, and directed Loyola’s public safety video

  • Andersonville Guesthouses
    • Anderonsville, IL
    • Assistant Property Manager
      • Mar 2010 - Sep 2010

      • Maintained and managed condominium and all rental guesthouses, including managing all cleaning personnel and repairmen, all bookings, transactions, and inquiries from guests, through website, email, and phone communication • Maintained and managed condominium and all rental guesthouses, including managing all cleaning personnel and repairmen, all bookings, transactions, and inquiries from guests, through website, email, and phone communication

Education

  • Loyola University of Chicago
    Bachelor of Arts and Sciences, International Film & Media Production
    2008 - 2012
  • DeSmet High School
    2004 - 2008

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