James Klein, MBA
Operations Manager at Veya- Claim this Profile
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Topline Score
Bio
LinkedIn User
Working for James at Code Ninjas was a wonderful experience. James is a phenomenal leader who works hard to build positive and meaningful relationships with his team. Over the course of 10 months, James provided guidance and encouragement that helped me to develop marketing skills, sales skills, and an understanding of the goals and processes required for operating a small business-to-customer establishment after I was hired with minimal experience. He is exceptional at sales and customer service and is diligent in his work. James values growth and development, takes the time to analyze current processes and create effective strategies to improve them, and communicates these plans promptly and effectively to his team. Throughout projects James makes a point to check in with team members frequently, making himself available to provide answers to questions or further guidance in a comfortable and approachable manner. He demonstrates passion for his work, care for others, and a constant drive for success as a team.
Betty D.
I know James for more than a year and he has been a mentor to me. He demostrates leadership and compasion. He is always ready to help at any time in any situation. He provides leadership to his team to assure compliance in the Financial Aid Department. He has a great work ethic and most importantly he goes the extra mile to achived successes in his department. James is passionate about his job and he is reliable and trustworthy leader.
LinkedIn User
Working for James at Code Ninjas was a wonderful experience. James is a phenomenal leader who works hard to build positive and meaningful relationships with his team. Over the course of 10 months, James provided guidance and encouragement that helped me to develop marketing skills, sales skills, and an understanding of the goals and processes required for operating a small business-to-customer establishment after I was hired with minimal experience. He is exceptional at sales and customer service and is diligent in his work. James values growth and development, takes the time to analyze current processes and create effective strategies to improve them, and communicates these plans promptly and effectively to his team. Throughout projects James makes a point to check in with team members frequently, making himself available to provide answers to questions or further guidance in a comfortable and approachable manner. He demonstrates passion for his work, care for others, and a constant drive for success as a team.
Betty D.
I know James for more than a year and he has been a mentor to me. He demostrates leadership and compasion. He is always ready to help at any time in any situation. He provides leadership to his team to assure compliance in the Financial Aid Department. He has a great work ethic and most importantly he goes the extra mile to achived successes in his department. James is passionate about his job and he is reliable and trustworthy leader.
LinkedIn User
Working for James at Code Ninjas was a wonderful experience. James is a phenomenal leader who works hard to build positive and meaningful relationships with his team. Over the course of 10 months, James provided guidance and encouragement that helped me to develop marketing skills, sales skills, and an understanding of the goals and processes required for operating a small business-to-customer establishment after I was hired with minimal experience. He is exceptional at sales and customer service and is diligent in his work. James values growth and development, takes the time to analyze current processes and create effective strategies to improve them, and communicates these plans promptly and effectively to his team. Throughout projects James makes a point to check in with team members frequently, making himself available to provide answers to questions or further guidance in a comfortable and approachable manner. He demonstrates passion for his work, care for others, and a constant drive for success as a team.
Betty D.
I know James for more than a year and he has been a mentor to me. He demostrates leadership and compasion. He is always ready to help at any time in any situation. He provides leadership to his team to assure compliance in the Financial Aid Department. He has a great work ethic and most importantly he goes the extra mile to achived successes in his department. James is passionate about his job and he is reliable and trustworthy leader.
LinkedIn User
Working for James at Code Ninjas was a wonderful experience. James is a phenomenal leader who works hard to build positive and meaningful relationships with his team. Over the course of 10 months, James provided guidance and encouragement that helped me to develop marketing skills, sales skills, and an understanding of the goals and processes required for operating a small business-to-customer establishment after I was hired with minimal experience. He is exceptional at sales and customer service and is diligent in his work. James values growth and development, takes the time to analyze current processes and create effective strategies to improve them, and communicates these plans promptly and effectively to his team. Throughout projects James makes a point to check in with team members frequently, making himself available to provide answers to questions or further guidance in a comfortable and approachable manner. He demonstrates passion for his work, care for others, and a constant drive for success as a team.
Betty D.
I know James for more than a year and he has been a mentor to me. He demostrates leadership and compasion. He is always ready to help at any time in any situation. He provides leadership to his team to assure compliance in the Financial Aid Department. He has a great work ethic and most importantly he goes the extra mile to achived successes in his department. James is passionate about his job and he is reliable and trustworthy leader.
Experience
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Veya
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United States
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Manufacturing
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1 - 100 Employee
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Operations Manager
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Jan 2022 - Present
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Compliance Manager
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Feb 2021 - Jan 2022
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Compliance Lead
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Apr 2020 - Feb 2021
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Code Ninjas
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United States
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Consumer Services
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700 & Above Employee
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Area Director
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Mar 2019 - May 2020
✔️ Oversaw operations of two centers, managing marketing, sales, and human resources functionsSource, hire, train, and coach staff ✔️ Developed strategies inclusive of financial analysis of new programs, promotions, market analysis, data analysis, and customer retention analysis✔️ Generated unit revenues that exceeded company averages within four months of operation✔️ Increased sales conversions on in-center appointments by 40% over a three-month period✔️ Created new welcome packet to improve customer experience for new members✔️ Designed new-hire training program that reduced on-boarding time from 2-3 weeks to 1 week as well as increased new-hire operational knowledge and effectiveness Show less
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Center Director
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Mar 2018 - Mar 2019
✔️ Oversaw and managed all operations of center including marketing sales, and HR✔️ Hired and trained staff✔️ Taught coding lessons ✔️ Analyzed new programs and promotions✔️ Developed market analysis, data analysis, and retention analysis ✔️ Achieved break-even revenue stream within four months of opening✔️ Designed sales funnel and sales management strategy to deliver a 40% conversion of all leads in 2018 ✔️ Expanded center from one employee to twenty employees in one-year period Show less
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South University
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United States
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Higher Education
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700 & Above Employee
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Director of Student Financial Services
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Jan 2016 - Mar 2018
✔️ Responsible for the daily operations, hiring, and training of the Student Financial Services Department.✔️ Redesigned the internal processes related to third party funding sources. This decreased the time to collect funds and increased the total amounts collected from third party sources. The net impact was an increase of collections from $6.4M in FY2014 to $22M in FY2018.✔️ Partnered with Senior Director of Admissions and restructured new student cross-departmental process flows to increase student start rates by 20% (FY2016 to FY2018).✔️ Created supplemental training and job aids to decrease compliance infractions.✔️ Developed file review training and job aids that reduced staff error rate by 20%. ✔️ Provide Ad Hoc Reporting to Campus President, Director of Admissions, and Dean of Academic Affairs.✔️ Participated in month end and reconciliation reporting. Show less
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Financial Aid Officer
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May 2015 - Jan 2016
✔️ Achieved highest first monthly payment made rate across 12 campuses in FY2016 (92%).✔️ Negotiated monthly payment plans with students and families to ensure repayment and reduce A/R balances.✔️ Responsible for accurate planning and payment of aid for more than 200 students per quarter.✔️ Served as main point of contact for students.
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University of Phoenix
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United States
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Higher Education
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700 & Above Employee
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Enrollment Representative
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Apr 2014 - May 2015
✔️ Generated personal referrals and recommendations, achieve a 15% conversion rate on new leads. ✔️ Advised students on admissions policies, coursework, financial aid, and degree programs. ✔️ Generated personal referrals and recommendations, achieve a 15% conversion rate on new leads. ✔️ Advised students on admissions policies, coursework, financial aid, and degree programs.
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Top Driver
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United States
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Education Administration Programs
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1 - 100 Employee
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Lead Driver Education Instructor
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Oct 2011 - Mar 2014
✔️ Helped to grow the team from one driving instructor to five. ✔️ Supplemented curriculum with worksheets, readings, and group activities. ✔️ Responsible for communication of expectations and progress with students and parents. ✔️ Helped to grow the team from one driving instructor to five. ✔️ Supplemented curriculum with worksheets, readings, and group activities. ✔️ Responsible for communication of expectations and progress with students and parents.
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Adjunct Faculty - Motorcycle Safety
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Jun 2008 - Mar 2014
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Southern Illinois University, Carbondale
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United States
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Higher Education
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700 & Above Employee
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Adjunct Faculty - Motorcycle Safety
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Aug 2007 - Aug 2011
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Champaign Unit 4 Schools
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United States
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Education Administration Programs
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700 & Above Employee
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Assistant Wrestling Coach
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Jun 2010 - Feb 2011
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Education
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2015 - 2017
South University
Master of Business Administration - MBA, Business Administration and Management, General -
2008 - 2011
University of Illinois at Urbana-Champaign
Bachelor of Arts - BA, History
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