Experience

DP Systems

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Engineer

  • Nov 2021 - Present



Allied Technical Services 2002

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Engineer

  • Jan 2020 - Nov 2021

  Support engineer with a systems administration role across multi-site businesses and education sector.Full OSI layers level maintenance, installation, upgrades and fixing from physical installation to applications.Problem-solving errors from end-user to infrastructure, analytical thinking with a sprinkle of outside the box thinking to overcome simple, up to complex, multifaceted complications and bring them to resolve.Forging good relationships with clients and being able to interpret technical specifications and jargon for non-technically orientated people. -Specific site regular visits (assigned to sites as a systems administrator to take ownership of the IT infrastructure of those sites).-Risk assessment, monitoring, prevention, mitigation, and management of physical security to cybersecurity in relation to IT and Data infrastructure in compliance with security practices and GDPR/DPA regulations. -Backup/disaster recovery systems (on-site/remote/cloud) "no single point of failure systems".-Stringent security and policy protocols to secure data and systems with ever-increasing cyberattacks on schools and businesses in the area.-Physical access/Esign-in control systems/integrations.-Server administration/maintenance.-Domains/Sites/Users/DHCP/DNS/GPO/WDS/WSUS set up for autonomy, configuration, migrations, software/policy deployment.-Phone/VoIP services, physical/Digital/cloud-based/hosted systems.-Remote/on-site support using remote sessions, web, and phone.-Helpdesk administration/management, triage and prioritisation/SLA management.-LAN/WLAN installation, setup, configuration and maintenance.-MFP/print solutions/support including cloud/remote.-CRM management and CS.-Data logging and management to keep a clear and concise record of systems, devices, networking, mapping and credentials.-Research, finding new and innovative solutions.-Some sales when it comes to assisting clients in purchasing new or upgrading equipment.



Optomany Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Payment Solutions Consultant

  • Sep 2019 - Oct 2019

  Optomany LimitedSupport to partners and end-user customers in relation to their use ofpayment processing solutionsProduct integration consultancy, advice and testing services to partnersand system integratorsTaking ownership of a project or support case, managing it effectively through tocompletionInvestigating reported issues in detail, gaining evidence and escalating to seniorteam members when necessaryEnsuring that regular communication with customers is maintained during an on-going investigationWhen resolving issues ensuring that the root cause is established as well asgetting the partner/customer operational as soon as possibleMaintaining knowledge of the company’s payment processing and internalsolutionsFamiliarization with all integration API’s within the solutions to provide partners withsupport



Sting Digital

• Greece
• Advertising Services

• Digital Marketing Consultant

  • May 2018 - Sep 2019

  Translating keyword lists for clients Setting up adwords (Google ads) campaigns for clients. Maintaining adwords (Google ads) campaigns Guiding new clients in setting up and maintaining for those that opted to run them for themselves and showing innovative ways of improving ad click throughs and returns Maintaining Social media profiles for clients Keyword research and optimising keyword lists for campaigns and Optimising website page content for increased organic search result hits Translating keyword lists for clients Setting up adwords (Google ads) campaigns for clients. Maintaining adwords (Google ads) campaigns Guiding new clients in setting up and maintaining for those that opted to run them for themselves and showing innovative ways of improving ad click throughs and returns Maintaining Social media profiles for clients Keyword research and optimising keyword lists for campaigns and Optimising website page content for increased organic search result hits



CCA International

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Consultant

  • Mar 2017 - Apr 2018

  Client/campaign: Hastings DirectContact with customers, delivering impartial, non-advisory information and solutions. Multidisciplinary skill set including Sales, Retention, Customer Service, advanced complaint handling for home, car, motorcycle, van. -Competing in interdepartmental competitions for retention and sales statistics. -Maximising AHT efficiency whilst maintaining quality control and retention/sales. -Logging, fixing and escalating technical and desktop issues. -Team asset management.

• Consultant

  • Nov 2016 - Mar 2017

  Client/Campaign: Nuffield healthContact with customers, providing assistance and solutions with excellent customer service and satisfaction. Team coordination, expectations and goal management for myself and team members. Coordinating innovative team building exercises and delivered information to help organise our team and keep them up to date with changes. Mentored new team members and any that required inspiration to be more confident on the phone, making sure customers know they are in a safe pair of hands.-Confident inbound and outbound call handling as well as Email and social media ticket handling. -Using the business salesforce to create, sort and address cases and tickets for technical problems. -Fixing Technical issues with both customer and business devices and software whilst maintaining customer reassurance. -Acting team leader in absence of manager and first point of contact for team queries. -Achieved outstanding quality control reports and customer/business satisfaction from services and advice provided. -Driven self-improvement in learning and acquiring new skills in the software and practices used by the client.-Achieved savings financially for business through promotion of paperless contact solution with customers.



HARLEES FISH & CHIPS LIMITED

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Jul 2015 - Nov 2016

  After working as part of the team, I quickly progressed to Assistant Manager and provided cover for other managers in the event they needed it. -Food preparation (all food)-Stock management-Cleaning and cooking-Display/advertisement organisation-Fish preparation-Employee management, supervision and training-Financial, procurement, order/delivery management-Rota/schedule management-Asset management-Risk analysis-Health&Safety/First Aid-Premises management and security-Employee recruitment-Complaints/Customer handling

• Team member

  • Mar 2015 - Jul 2015

  Working as part of a team to provide excellent customer service while maintaining the hygiene and cleanliness of the business. -Food preparation-Stock management-Cleaning and cooking-Display/advertisement organisation