Experience

Conarc By IRIS

• United States
• Software Development
• 1 - 100 Employee

• Technology Support Engineer 2

  • Jun 2019 - Present



Allscripts

• United States
• Software Development
• 700 & Above Employee

• SENIOR SUPPORT AFTER-HOURS CONSULTANT

  • May 2017 - Feb 2019

  · Transitioned from McKesson to Allscripts due to buyout · Continued to support Paragon application suite and applications for Radiology, Lab, Interfaces, and Clinical Charting for Nursing · Used MSSQL database and SSMS to correct deadlocks and application freezes · Aided clients over the phone to address issues varying from level 1 to level 2, sometimes walking the client trough the necessary steps to fix the problem · Transitioned from McKesson to Allscripts due to buyout · Continued to support Paragon application suite and applications for Radiology, Lab, Interfaces, and Clinical Charting for Nursing · Used MSSQL database and SSMS to correct deadlocks and application freezes · Aided clients over the phone to address issues varying from level 1 to level 2, sometimes walking the client trough the necessary steps to fix the problem



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• • Jan 2013 - May 2017

  · Supported Paragon application suite and applications for Radiology, Lab, Interfaces, and Clinical Charting for Nursing· Use of MSSQL database and SSMS to correct deadlocks and application freezes

• • Dec 2011 - Jan 2013

  • Chosen to be part of the team to setup new steps to transition clients through the Horizon Clinical upgrades• Wrote scripts for setup, installation, and upgrade procedures which were adopted by the Services team• Use of Red Hat Linux Servers, PuTTY, and WinSCP on a daily basis

• • Jun 2006 - Dec 2012

  • Supported the web based application Physicians Portal, used extensively by doctors to view patient information.• Worked directly with healthcare staff and management to solve low to critical level issues regarding network outages, PC software issues, and user training• Handled Patient Health Information• Use of Red Hat Linux Servers, Oracle Databases, and FTP applications