Experience

GS Plus Ltd

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• ICT Support Engineer

  • Sep 2014 - Present

  • Repairing machines that are brought into the workshop by field engineers. • Schools backup monitoring • Providing telephone support • Providing 1st line support • Proactive monitoring of servers and machines • Access control for users • Providing remote assistance • Logging and resolving IT issues on a call logging system • Liaise with field engineers • Assist field engineers in the field if needed • Repairing machines that are brought into the workshop by field engineers. • Schools backup monitoring • Providing telephone support • Providing 1st line support • Proactive monitoring of servers and machines • Access control for users • Providing remote assistance • Logging and resolving IT issues on a call logging system • Liaise with field engineers • Assist field engineers in the field if needed



Capita Asset Services

• United Kingdom
• Business Supplies & Equipment

• Helpdesk Analyst

  • Jul 2012 - Aug 2014

  • Providing 1st line support for the business • Preparing laptops for relationship managers to take to meetings • Access control for users • Setting up new employees access and accounts • Assisting users with IT issues either over the phone or via remote software • Logging and resolving IT issues on a call logging system • Escalating issues to 2nd or 3rd line support if necessary • Providing 1st line support for the business • Preparing laptops for relationship managers to take to meetings • Access control for users • Setting up new employees access and accounts • Assisting users with IT issues either over the phone or via remote software • Logging and resolving IT issues on a call logging system • Escalating issues to 2nd or 3rd line support if necessary



Middle Park Primary School

• Australia
• Education Management
• 1 - 100 Employee

• ICT Support Engineer

  • Sep 2010 - Jul 2012

  while working at Middle Park my duties where; • Providing IT support for Teachers and staff • Managing and keeping the schools website up to date. • Providing MLE(Managed Learning Environment) support while working at Middle Park my duties where; • Providing IT support for Teachers and staff • Managing and keeping the schools website up to date. • Providing MLE(Managed Learning Environment) support