Experience

Gather & Gather

• United Kingdom
• Food & Beverages
• 400 - 500 Employee

• Operations Manager

  • Nov 2021 - Present

• Operations & Performance Manager

  • Jan 2020 - Nov 2021

  Responsible for the commercial & operational performance of all contract catering units for Vodafone across the UK.

• General Manager

  • Feb 2016 - Jan 2020

  General manager of an award winning catering operation at Vodafone HQ Newbury. Overseeing multiple retail and catering units plus large hospitality service.



Tampopo Limited

• United Kingdom
• Restaurants
• 1 - 100 Employee

• General Manager

  • Sep 2013 - Jan 2016

  • Complete control over all accounts for the business including, food costs, labour cost, repair and maintenance spend and overall responsibility for achieving Profit and Loss Budget in line with company goals. • Greatly improved controls on all the above margins since starting my role and achieved EBITDA for 2013-2014 and the first 6 months of 2014-2015. • Training and developing a team of diverse staff into all roles including junior management. • Maintaining Health & Safety and… Show more • Complete control over all accounts for the business including, food costs, labour cost, repair and maintenance spend and overall responsibility for achieving Profit and Loss Budget in line with company goals. • Greatly improved controls on all the above margins since starting my role and achieved EBITDA for 2013-2014 and the first 6 months of 2014-2015. • Training and developing a team of diverse staff into all roles including junior management. • Maintaining Health & Safety and Food Hygiene standards in line with current legislation and company standards demonstrated by improved scoring on internal and external audits. • Drive for customer satisfaction through continued monitoring of customer feedback via Trip Advisor, Mystery Customer program and direct customer interaction. Show less • Complete control over all accounts for the business including, food costs, labour cost, repair and maintenance spend and overall responsibility for achieving Profit and Loss Budget in line with company goals. • Greatly improved controls on all the above margins since starting my role and achieved EBITDA for 2013-2014 and the first 6 months of 2014-2015. • Training and developing a team of diverse staff into all roles including junior management. • Maintaining Health & Safety and… Show more • Complete control over all accounts for the business including, food costs, labour cost, repair and maintenance spend and overall responsibility for achieving Profit and Loss Budget in line with company goals. • Greatly improved controls on all the above margins since starting my role and achieved EBITDA for 2013-2014 and the first 6 months of 2014-2015. • Training and developing a team of diverse staff into all roles including junior management. • Maintaining Health & Safety and Food Hygiene standards in line with current legislation and company standards demonstrated by improved scoring on internal and external audits. • Drive for customer satisfaction through continued monitoring of customer feedback via Trip Advisor, Mystery Customer program and direct customer interaction. Show less



PizzaExpress

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Restaurant manager

  • May 2009 - Sep 2013

  • Complaints champion for Royal Berkshire area. • Receiving and investigating all service feedback and complaints for Royal Berkshire, and generating appropriate responses back to the customer. • Responsible for resolving escalated complaints within the area. • Management recruitment alongside my Operations manager – involving Initial screening interviews of all candidates. • Nominated to attend fortnightly assessment centres to finalise applicant selection. • Chosen as mentor to… Show more • Complaints champion for Royal Berkshire area. • Receiving and investigating all service feedback and complaints for Royal Berkshire, and generating appropriate responses back to the customer. • Responsible for resolving escalated complaints within the area. • Management recruitment alongside my Operations manager – involving Initial screening interviews of all candidates. • Nominated to attend fortnightly assessment centres to finalise applicant selection. • Chosen as mentor to all candidates going through their training. • Understanding, reviewing and maintaining my profit and loss accounts in line with company spending and budgets. • Training all staff in all aspects from Customer Service, Health and Safety and Food Hygiene. • Accountable for all cash and stock held on sight. • Invoice management and stock counting. • Cost controlling including labour percentage management and consumable expenditure. • Collating and analysing weekly figure to report to my operations manager. Show less • Complaints champion for Royal Berkshire area. • Receiving and investigating all service feedback and complaints for Royal Berkshire, and generating appropriate responses back to the customer. • Responsible for resolving escalated complaints within the area. • Management recruitment alongside my Operations manager – involving Initial screening interviews of all candidates. • Nominated to attend fortnightly assessment centres to finalise applicant selection. • Chosen as mentor to… Show more • Complaints champion for Royal Berkshire area. • Receiving and investigating all service feedback and complaints for Royal Berkshire, and generating appropriate responses back to the customer. • Responsible for resolving escalated complaints within the area. • Management recruitment alongside my Operations manager – involving Initial screening interviews of all candidates. • Nominated to attend fortnightly assessment centres to finalise applicant selection. • Chosen as mentor to all candidates going through their training. • Understanding, reviewing and maintaining my profit and loss accounts in line with company spending and budgets. • Training all staff in all aspects from Customer Service, Health and Safety and Food Hygiene. • Accountable for all cash and stock held on sight. • Invoice management and stock counting. • Cost controlling including labour percentage management and consumable expenditure. • Collating and analysing weekly figure to report to my operations manager. Show less



Coal Grill & Bar

• Basingstoke

• Deputy General Manager

  • Apr 2008 - Apr 2009

  • Created training program for all staff, with key focus on customer service. • Shift running, and service management. • Supporting staff through good communication and coaching. • Building relationships with local business to drive sales. • Rota writing and costing. • Maintaining healthy financials alongside the owner and site manager. • Working with ‘Festival Place’ management to maintain operations within Health and Safety law. • Representing the restaurant at weekly… Show more • Created training program for all staff, with key focus on customer service. • Shift running, and service management. • Supporting staff through good communication and coaching. • Building relationships with local business to drive sales. • Rota writing and costing. • Maintaining healthy financials alongside the owner and site manager. • Working with ‘Festival Place’ management to maintain operations within Health and Safety law. • Representing the restaurant at weekly meeting with other businesses within the shopping centre at Basingstoke. • Nominated to design, develop and cost new drinks and cocktail list. Show less • Created training program for all staff, with key focus on customer service. • Shift running, and service management. • Supporting staff through good communication and coaching. • Building relationships with local business to drive sales. • Rota writing and costing. • Maintaining healthy financials alongside the owner and site manager. • Working with ‘Festival Place’ management to maintain operations within Health and Safety law. • Representing the restaurant at weekly… Show more • Created training program for all staff, with key focus on customer service. • Shift running, and service management. • Supporting staff through good communication and coaching. • Building relationships with local business to drive sales. • Rota writing and costing. • Maintaining healthy financials alongside the owner and site manager. • Working with ‘Festival Place’ management to maintain operations within Health and Safety law. • Representing the restaurant at weekly meeting with other businesses within the shopping centre at Basingstoke. • Nominated to design, develop and cost new drinks and cocktail list. Show less