Senior Product Manager

• Jul 2021 - Present

Product Manager

• Oct 2019 - Jul 2021

Guiding the product strategy for Restaurant Partners and Delivery across Australia and New Zealand, acting in both a Product Manager and Senior Business Analyst capacity.Contributions include:- Coordination across product teams and programs to understand what features are to be delivered and what value will this deliver- Understanding the voice of the restaurant and how delivery works, and defining how their respective experiences can improve and what is important for them- Building business case for initiatives that have been experimented on and researched, to assist in prioritisation.- Being an SME within the organisation

Business Analyst / Product Owner

• Aug 2017 - Oct 2019

Working within an Agile framework, collaborating with developers and QA to deliver products to support the Operations of the business and Restaurant Partners or any strategic business opportunities. Managing the short-term backlog and prioritisation and aligning with the longer term strategies of the group across multiple Agile teams.Contributions include:- Preparing proposals for strategic business projects and providing a view on the value to the business.- Collating business requirements and breaking down requirements into user stories.- Collaborating closely with QA Testers and Developers whilst delivering the desired product.- Working with Product Manager(s) to identify and deliver on validated product changes.- Being a key facilitator in delivering different Partner Integrations, managing internal and external stakeholders.- Facilitating and contributing during high level design and architecture brainstorming sessions.- Facilitating sprint planning, ticket grooming and preparation of user stories, and prioritisation of the backlog

Business Analyst / Product Specialist

• Dec 2016 - Aug 2017

As part of a cross-functional Agile project team, working on projects to enhance online payment solutions for clients, whilst ensuring the most customer-focused payment experience. Key projects include enhancements due to legislation to both online and IVR payment solutions and alternative payment solutions. Contributions include: - Collating business requirements and breaking down requirements into user stories. - Collaborating closely with Scrum Masters, QA Testers, Product Owners and Developers whilst delivering the desired product. - Stand in as the proxy Product Owner while on leave, ensuring progression in the project. - Documentation of enhancements to the product (internal and external) including integration guides, flow and sequence diagrams. - Facilitating and contributing during high level design and architecture brainstorming sessions. - Assisting in the sprint planning, ticket grooming and preparation of user stories, and prioritisation of the backlog.

Business Analyst - Customer and Supplier B2B

• Mar 2015 - Dec 2016

Key Achievements:- Lead BA on a project to deliver new functionality that provides an interface with a 3rd Party Provider, achieving efficient data processing and improved data quality.- Serving as a Technical Product Owner of the eData solution, helping to develop the functionality and design of further improvements of the tool.- Mentoring and coaching Graduates in Business AnalysisKey Responsibilities:- Supporting business users and ERP analysts in relation to GDSN data pool solutions and tools.- Working with various stakeholders to provide creative solutions to accommodate new functionality for the system(s).- Management of any maintenance and enhancements for related solutions for both Customer and Supplier B2B, from Discovery through to testing and implementation.- Responsible for identifying Business Requirements, Functional Test Plan and coordination with Project Managers and/or Support Managers.- Coordinating with third party providers - both on customer and supplier side - to assist with B2B solutions, including EDI or other messaging solutions.- Exposure to AS400, Hybris, JIRA and Confluence.- Agile working environment.

eBusiness Analyst

• Oct 2012 - Mar 2015

eBusiness Analyst, eBusiness Vendor Engagement Team, eCommerce ProjectKey responsibilities:- Working with several suppliers to implement EDI messaging for a full B2B suite- Organise and coordinate with suppliers to publish a comprehensive data set of their product information to Metcash via a GDSN-certified data pool- Liaise with and support suppliers throughout the testing and implementation process, including analysing and resolving issues with EDI messages, connectivity and/or data.- Maintaining and updating team support and reporting tools created using VBA, Access, Javascript and HTML.- Exposure to AS400, JIRA and Confluence.- Agile working environment.

Business Analyst

• Sep 2011 - Mar 2012

Business Analyst, Student Systems Administration, Registrar's Office Significant achievements: - Developed new internal documentation and methodology for the business analysis lifecycle. Key responsibilities: - Maintenance of student management and information system functionality, including systems configuration, systems access and security, the maintenance of data integrity and the relationships with other University wide corporate systems to achieve UWS business requirements and legislative compliance. - User support, including analysing and resolving problems and providing user documentation and training, as well as assistance to users in running complex operations within application systems. - Testing, assessment and implementation of new systems functionality; and recommending changes to system configuration and associated business processes. - Management of data availability and reporting to client users withing the Registrar's Office, the University and externally including the Commonwealth Government and its agencies. - Review, maintenance and enhancement of associated policies and procedures.

Volunteer Management Coordinator

• Aug 2009 - Mar 2011

GK is a community development non-government organisation based in the Philippines that works to uplift people living in poverty, and creating healthy and self-sustainable communities through its programs. It has over 3,000 communities throughout the Philippines. Significant Achievements: - Successfully managed the recruitment and deployment of over 2000 volunteers for GK including faculty and students from various universities, corporations, local government units, and international student volunteers from countries such as, Brazil, Germany, Japan and Poland. - Planned and coordinated events, presentations and hands-on activities for volunteers resulting in a reliable pool of 300 volunteers. - Facilitated the formation of new partnerships with universities, resulting in ongoing sponsorship of 2 homes per year and regular volunteer streams throughout the year. - Formed a new leadership team for the volunteers to continue the work in recruiting and maintaining the volunteers for future years. Key Responsibilities: - Facilitation of community development activities including builds, camps and tours for visitors and volunteers. - Coordination and running events such as self-help seminars and training activities for GK beneficiaries. - Creation and implementation of strategies to maximise the participation and effectiveness of volunteers. - Creation of a reliable network between volunteers, companies and the government. - Preparation of promotional materials (written and audiovisual), information packs and correspondence to universities, local government officials and companies.

Business Analyst

• Dec 2006 - Aug 2009

The AMP group of companies is a leading wealth management business with more than 3.4 million customers and more than 3,600 employees in Australia and New Zealand. AMP holds $A104 Billion Assets under management. Significant Achievements: - Chosen from several of applicants for the graduate position in a partnership between AMP and UWS. - Completed Association of Superannuation Funds of Australia (ASFA) 146: Superannuation certification. - Lead BA on projects that seek to create efficiencies in the business including communications between Financial Planners and the business processors. - Selected from peers to be team representative for the reward and recognition committee, and took a lead role in facilitating events and presentations. Key Responsibilities: - Managing multiple projects concurrently over the SDLC, including an array of maintenance, enhancement and compliance issues for personal and corporate superannuation products, on in-house systems for processing and reporting. The cost of these projects ranged between $20K-$2M. - Facilitated brainstorming, workshops and information sessions with the relevant stakeholders of the project. - Strong stakeholder management experience in having to give regular status reports and any important updates regarding the progress of the project, as well as managing scope-creep and any of the stakeholders' expectations. - Gathered business requirements and prepared documents containing detailed business requirements (functional and non-functional), constraints and scope of the project. - Executed queries and analysed and manipulated data using MS Excel to assist for reporting and business requirements. - Created test scripts, facilitated testing and documented results, user manuals and, monitoring of implementation and post implementation.