Project Deployment & Support Engineer

• Dec 2022 - Present

•Prepare and maintain planning of deployment •Risk assessment of the project and propose solution for mitigation •Maintain constant relationship with our customer •Report to management on project progress, and raise any issue that could jeopardize the success of the project •Act as the main engineer for Factory testing, on site deployment and site testing •Tracking and follow up of customers incidents from their submission up to their resolution on the customers side •Deep Analysis of any technical issues our customers are facing •Elaborating, replicating and managing test platforms •Manage the CRM (Jira) database: incident tracking and management, and knowledge base; •Create and maintain technical notes for knowledge base of our products; •Contribute to the continual enhancement of support process; •Contribute to product documentation elaboration and improvement: Datasheets, Release Notes and Manuals Show less

Video Support Engineer

• Oct 2018 - Dec 2022

Responding to outage calls from operations team and leading initial response to any technical issues Implementing software upgrades and system expansion Analyzing problems in software- and hardware-based systems Performance analysis and general system health checks across various technologies •Video transmission and compression formats and systems, including, but not limited to, SDI, ASI, MPEG-2, MPEG-4, SMPTE-2110•Video stream meta data, including, but not limited to, DTMF triggers, timecode user bits, SCTE-35 and -104 triggers, Closed Captioning, Nielsen watermarking•Automation and control signaling protocols and systems including, but not limited to, serial, GPIO, VGPI, SNMP•Video synchronization techniques and systems including, but not limited to, NTSC reference, SMPTE-12M timecode, Network Time Protocol and Precision Time Protocol•IP-based connectivity, routing and switching including, but not limited to, routers, switches, firewalls, Cisco DCM, Nevion•Single- and multi-view display systems and technology•Proprietary monitor and control systems, preferably Evertz VistaLink and Grass Valley iControl•Enterprise computing infrastructure (e.g., enterprise servers, client server, storage devices and systems, hardware and software) as applied to the provisioning, management, storage, operation, scheduling, support and maintenance of the infrastructure•Desktop, server and VM technology•Storage technology, including SAN, NAS, RAID and Cloud•Broadcast automation systems, preferably Grass Valley Morpheus•SDI and IP video routing systems and their control, GV nVision series, Evertz EQX, EXE, SDVN and Magnum Show less

Assistant Director

• Sep 2015 - Oct 2018

As a role that is an augmented focus for the production of live broadcasts for all E! Red Carpet Events (full list below), the primary responsibility is within the control room monitoring timing and cues. Specific tasks include:•Keep time to ensure all segments are running to the appropriate duration •Count ad breaks in and out •Traffic video playback and stills per show rundown •Responsible for stills graphics play out •QC stills and video packages prior to broadcast •Compile and deliver timing sheets to network E! Events: Oscars, Golden Globe, 2016 Met Gala, Screen Actors Guild Awards, Grammys, Academy Awards, i Heart Radio Awards, Billboard Music Awards, America Music Awards Show less

Technical Manager, On-Air Operations

• Oct 2013 - Oct 2018

• Monitor 70 plus distribution channels alerting and resolving issues as they arise • Act as the direct liaison for any calls or technical inquiries for the operation • Monitor and maintain as many as 15 multiplexed network distribution streams for disaster recovery• Document any outages across systems providing the necessary details for operations management or engineering to follow up where needed• Monitor and troubleshoot any issues within the environment including adaptive bit-rate encoders • Handle the supervision over special live events backing up any number of NBCUniversal’s networks including NBC and USA • Facilitate day of air issue resolution between all NBCU departments (including Sales, Traffic, Sports, News, Programming, and Promotions) • Assist with any project management related to testing, roll-out, and implementation of new systems or procedures• Manage the creation and publication of documentation for designated procedure• Work closely with engineering and automation teams to implement new technologies, resolve on-air issues, and maintain minimal on-air disruption• Work directly with the onsite engineering team to approve, organize, and test any maintenance on the on-air systems• Oversight and supervision of on-air operators running live lists for broadcast as needed• Oversight and supervision of multi-channel monitoring operators as needed Show less

Producer | Audio Engineer

• Jan 2013 - Oct 2013

Responsible for producing materials from recording to final product as well as conceptualize, design, and coordinate the production of all audio programs. Duties include: *Understand the practices and technology of audio production *Order and maintain all equipment *Operating all audio equipment *Organizing and implementing all recordings of projects *Set-up, prepare, and operate all necessary equipment *Confere with management to determine overall audio content *Act as technical director to schedule recordings and set-up and operate audio equipment *All post production tasks: review and editing *Maintain, repair, and troubleshoot equipment *Operate post-production equipment, including setting up and operating computer editing systems Show less

Marketing Assistant

• Jun 2011 - Oct 2012

Responsible for creating artwork for current/future campaigns, organizing and filing documents, updating/maintaining website appearance and content.

Corporate Trainer

• Jan 2007 - Jul 2012

-Opened over 20 stores-Organized and set up kitchen products and equipment prior to opening-Trained managers in basic FOH and BOH procedures-Trained and helped managers obtain optimal food costs-Trained employees on store operations and policies.

Production Assistant

• Mar 2011 - Oct 2011

Archiving video logs, sweetening audio, organizing incoming video projects. Archiving video logs, sweetening audio, organizing incoming video projects.

Freelance audio | Stage hand

• Oct 2010 - Sep 2011

set up and tear down of large scale stages set up and tear down of large scale stages

Voice over actor

• May 2010 - Jul 2011

Stage Manager

• Jun 2010 - Jun 2010

Responsible for managing functions to successfully operate a stage for a crowd of 1000+ Responsible for managing functions to successfully operate a stage for a crowd of 1000+