Chief Executive Officer

• Sep 2023 - Present

Commercial Director

• May 2018 - Sep 2023

“Wellbeing is so fluffy”“This is just the usual management lip-service”“This advice is too generic to be helpful”These are complaints you’ve probably heard about wellbeing workshops before.Whether you're a leader or a people professional…How you approach wellbeing at work is everything.- You want to people to show up for your wellbeing events- You want to engage them with credible, practical information- And you want to see REAL impact with behaviour and culture changing for the betterTo do so, you need to meet your audience where they’re at. Share evidence-backed tools they can trust. Let them experience the benefits for themselves. And tailor everything so it’s highly relevant and practical for your organisation, its culture and your specific wellbeing goals.Haptivate helps brands like AWS, Google, Sony, Diesel & Oatly to improve wellbeing at work. We train them in the tools and techniques that are needed to build happy, resilient and high-performing teams.MultinationalsScale-upsFoundersThey all trust Haptivate to improve the wellbeing of their teams. Will you?Need to weather change and uncertainty?Need to get on top of burnout culture?Need to bring more positivity and enjoyment to your work?Just say “hi” in a DM and let's chat.Or pop a meeting in my diary if you’re ready to roll up your sleeves and start building a happier, more productive workplace: https://haptivate-schedule-jp.paperform.co/ Show less

Manager, Solutions Consultant

• Oct 2015 - Apr 2017

● Partnering in successful SaaS sales cycles with retail, leisure and financial services customers ● Building relationships with customers and leading discovery process to identify gaps and limitations with their current customer feedback process/solutions ● Addressing customer business concerns and highlighting solutions through highly targeted product demonstrations ● Educating both technical and non-technical audiences on Medallia's differentiated value proposition and how its capabilities enable the fulfilment of business objectives ● Designing comprehensive Customer Experience Management (CEM) solutions aligned to client business goals ● Responding to Requests for Proposals (RFPs) with compelling tailored and curated content aligned to customer business drivers Show less

Customer Experience Consultant

• Apr 2014 - Aug 2015

● Provided best practice consulting to Fortune 100 telco and healthcare clients on Voice of the Customer (VOC) program design, platform configuration and customer experience improvement● Presented to senior executive audiences in sales and consulting engagements● Developed ROI models to support business case formulation for sales prospects● Supported creation of sales and marketing collateral for a new product offering● Provided training, support and domain expertise to frontline sales forceClients: Sprint Corporation, Cigna Health Care, Health Care Service Corporation, StarHub Limited Show less

Analytics Manager

• Nov 2012 - Mar 2014

● Implemented new analytics proof of concept process to aid in competitive displacement and reduce time and resources consumed during sales cycles● Conducted quantitative and qualitative customer feedback analysis for Fortune 500 clients, presenting findings and recommendations to executive audiencesClients: AT&T, Bell Canada, T-Mobile, Telefonica, Cricket Communications, COUNTRY Financial, Alliance Data, Sovereign Bank, Gocompare.com

Analytics Consultant

• Dec 2011 - Nov 2012

● Held a key role in a telco consultancy project that delivered a 30 point improvement in client NPS● Implemented and trained colleagues in the use of new Tableau analytics platform● Provided onsite training in best practice use of NICE Fizzback CEM software solutionClients: O2/Telefonica, Vodafone, AT&T, Shell, BT, Bell Canada, Costa Coffee, UPS

Insight Consultant

• Sep 2011 - Dec 2011

Responsible for production of industry white papers, data analysis and the design & delivery of bespoke insight decks for blue chip clients across telecommunications, retail, transport, leisure, utilities & financial services industries. Clients: - Telco: BT Business, O2, Bell Canada - Retail: Shell, Waitrose, EAT - Utilities: Severn Trent Responsible for production of industry white papers, data analysis and the design & delivery of bespoke insight decks for blue chip clients across telecommunications, retail, transport, leisure, utilities & financial services industries. Clients: - Telco: BT Business, O2, Bell Canada - Retail: Shell, Waitrose, EAT - Utilities: Severn Trent