Experience

Employment & Training Centers, Inc.

• United States
• Human Resources Services
• 1 - 100 Employee

• Internal Systems Manager

  • Oct 2012 - Present

  As the Internal Systems Manager, I created and deployed the SharePoint Online site collection which was the cornerstone of the company's corporate intranet. I was also responsible for driving cybersecurity initiatives, leading a dedicated IT team, and ensuring top-notch network and communication reliability for the entire organization.Created, deployment, and actively managed the company SharePoint Online site collection.Developed solutions for over 50 forms, lists, and libraries using SharePoint Designer, InfoPath, Power Automate, and SharePoint Framework.Centralized company data within SharePoint boosting staff productivity tracking and management visibility, resulting in a 40% increase in business efficiency.Utilized Power Automate to refine workflows and elevate document management practices which led to a significant 37% reduction in processing time for routine tasks.Conducted regular training sessions on SharePoint Online functionalities.Oversaw SharePoint Online security. Monitored access controls, updated permissions, and conducted rigorous audits.Directed a dedicated IT team in overseeing company networks, installing and maintaining 100+ computers, printer resources, and a VOIP phone system. Ensured a 99.8% uptime for essential web-based services and sustained robust network and communication reliability throughout the organization.Deployed multi-layered security for the company network, incorporating firewalls, encrypted data transmission, secure access controls, and network management resulting in zero security incidents.Developed and maintained pivotal cybersecurity documentation, conducting regular audits and updates, achieving a record of zero security incidents.Established and led bi-monthly cybersecurity training sessions, emphasizing phishing email detection, and expanding staff knowledge on emerging security threats which resulted in 99% of staff passing phishing simulation tests. Show less

• Employer Account Representative

  • Jul 2009 - Oct 2012

  Reach out to businesses/employers in the Gulf Coast area to share with them the available business products and services that Workforce Solutions can offer them.Discuss, understand, and address the needs and issues of employers and provide to them the appropriate information, products, and/or services to assist them with those needs.Remain in contact with the employers to ensure the successful delivery of the information, products, and/or services that they requested.Work together with the Workforce Solutions team members to effectively serve the employers and business customers.Maintain good relations and communications with current customers.Build new partnerships with various organizations and business customers by participating in special events and projects.Exceeded goals and performance measures every year since starting with Employment & Training Centers. Show less



James Ortiz - Self Employed

• Houston, Texas Area

• Website Developer

  • Jan 2008 - Oct 2012

  Responsible for the creative design of clients' WordPress websites right from conceptualization to its implementation. Develop website maps, application models, image or page templates that meet clients' goals, user needs, and industry standards. Creation of graphics and logos for client websites specific to their and marketing needs. Comprehensive technical knowledge and experience of building WordPress websites and HTML programming using the best coding practices. Perform the validation and testing of the finished websites. Creation of plugins/widgets written to conform with WordPress coding standards and also to satisfy clients' specific website needs. Train clients on how to use their WordPress websites. Install shopping carts, automatic response mailers, and online forms onto WordPress websites. Creation of graphics and marketing pages for clients' social media platforms such as Facebook, Twitter, and Youtube. Google Analytics Integration of clients' WordPress websites. Maintaining understanding of current web technologies or programming practices through continuing education, reading, researching, and online training and workshops. Show less