Experience

City Colleges of Chicago-Malcolm X College

• United States
• Higher Education
• 100 - 200 Employee

• Academic Advisor

  • Mar 2023 - Present

  • Advises students on academic/career goals, degree requirements, and possible career paths. • Performs degree audits on course history and ensure student is on target with graduation. • Explains placement scores, evaluates transcripts, & assists students with course selection.• Interprets and explains Malcolm X college, & district policies and procedures. • Refers students to appropriate campus resources as needed (Wellness Center, Tutoring). • Maintains student records; documents student information and updates in PeopleSoft. Show less

• Academic Support Specialist-(Office of Instruction)

  • Jun 2021 - Mar 2023

  •Supported and Coordinated efforts in support of tutoring services district wide). •Created instructional videos on basic computer skills, & navigating CCC resources. (I.E. Conducted professional development trainings, resource compilation etc.)• Managed content in Learning Management System (Brightspace).• Used Navigate and CS9 database to connect students with available tutors. • Created weekly reports to identify trends within the department and CCC student’s needs.



The Community Solution Education System

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Record Specialist

  • Sep 2019 - Oct 2021

  • Processed new student applications and entered student data into CRM database. • Monitored team inbox’s and provided support for all inquiries and requests for this area. • Sort, scan, file incoming transcripts/mail, and accurately input data into the database. • Monitored /and supported transcript vendor system: downloading transcripts. • Audited database for accuracy of records, ref. guidelines for multiple affiliates. • Processed admission documents, image documents and logging them into Image Now. Show less



Metropolitan Family Services

• United States
• Individual and Family Services
• 500 - 600 Employee

• Case Manager II.

  • May 2016 - Sep 2019

  • Investigated claims of abuse against clients with developmental disabilities.• Managed a caseload of 50-100 open cases, and cases up for redetermination.• Connected clients with community resources, & support services to eliminate abuse. • Interviewed school personnel, medical staff, banks, and witnesses involved in the case.• Reviewed medical, financial statements, and school reports to substantiate abuse claims. • Petitioned the courts for guardianship and revocation of guardianship. Show less

• Academic Coach (Upward Bound/TRIO-WIOA )

  • May 2014 - May 2016

  • Presented job and college readiness trainings to program participants. • Explained college admissions, & assisted with college applications and FAFSA. • Organized student workshops concerning Financial Aid, and College Admissions. • Coordinated the agency annual college tour for Upward Bound/WIOA students. • Administer TABE testing to clients to determine Math/English proficiencies.• Supervised, trained and developed student interns and workforce clients. Show less



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Advisor

  • May 2013 - May 2014

  • Recruited prospective students via phone, email, and in person for admissions. • Recorded students interaction in constituent relationship management (CRM) system. • Reviewed admissions materials and made admissions decision using evaluation rubrics. • Assisted students with questions about Financial Aid and FAFSA form, documents etc. • Participated in new student orientation, Open house, and other admissions related events. • Provided academic counseling for students pursuing or considering majors, & certificates. • Walked students through the entre admission process until successfully registered. Show less