James Ooi

Information Technology Support Engineer at Tak System Integration Pte Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Languages
  • English Native or bilingual proficiency
  • Chinese Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA)
    Microsoft
    Apr, 2019
    - Oct, 2024
  • Certified Service Professional
    Workforce Singapore
    Mar, 2016
    - Oct, 2024
  • Cyber Security Operations Associate
    ST Electronics (Info-Security) Pte Ltd
    Jan, 2016
    - Oct, 2024

Experience

  • Tak System Integration Pte Ltd
    • Singapore
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Support Engineer
      • Feb 2020 - Present

      - Provide 1st and 2nd level support to end-user devices- Pre-deployment of systems Laptop and Desktop- Provide onsite computer maintenance for different clients under maintenance contracts- Back-up of network configurations and monitoring of device health during maintenance- Provide after-office hour server patching and restarting of servers- Update documentation for clients when there are changes- Aliasing with vendor (Dell, HP, Acer, Lenovo) for parts replacement- Pre-setup/deployment of server and storage

  • Beyonics International Pte Ltd
    • Desktop Engineer
      • Oct 2019 - Nov 2019

      • Provide end-user technical support (computer, laptop, server, Windows OS and applications) for Singapore.• Liaise with technical support in Malaysia, Thailand and China to resolve technical issues• Monitor & ensure health of overall IT infrastructure, including server room equipment• Update & patch system to maintain latest patch and updates• Maintain and ensure security, virus definition updates and firewall• Maintain proper documentation of end-users assets • Provide end-user technical support (computer, laptop, server, Windows OS and applications) for Singapore.• Liaise with technical support in Malaysia, Thailand and China to resolve technical issues• Monitor & ensure health of overall IT infrastructure, including server room equipment• Update & patch system to maintain latest patch and updates• Maintain and ensure security, virus definition updates and firewall• Maintain proper documentation of end-users assets

  • Cubic Technologies Singapore
    • System Administrator
      • Jun 2019 - Aug 2019

      • Ensuring operations availability of host computers and servers by monitoring.• System performance, configuration, maintenance and repair• Ensures that records of system downtime and equipment inventory are properly maintained• 1st level support for operations software availability and usability• Follow up and close all adhoc incidents/issues/requests from end users / customers• Collaborate with different departments to support projects • Ensuring operations availability of host computers and servers by monitoring.• System performance, configuration, maintenance and repair• Ensures that records of system downtime and equipment inventory are properly maintained• 1st level support for operations software availability and usability• Follow up and close all adhoc incidents/issues/requests from end users / customers• Collaborate with different departments to support projects

  • ST Engineering
    • Singapore
    • Mechanical Or Industrial Engineering
    • 700 & Above Employee
    • Senior Associate Engineer
      • Oct 2015 - Jun 2019

      • Provide Tier 1 and Tier 2 technical support for mission critical systems• Setting up and configuration of new network equipment• Patching of new lines (Analog / Digital)• Managing events by client• Assist trainer for new staff• Aliasing with vendor• Inspiring new innovators • Provide Tier 1 and Tier 2 technical support for mission critical systems• Setting up and configuration of new network equipment• Patching of new lines (Analog / Digital)• Managing events by client• Assist trainer for new staff• Aliasing with vendor• Inspiring new innovators

  • ST Electronics (Info-Software) Ptd Ltd
    • Intern
      • Jan 2012 - Jun 2012

      • Provide Tier 1 support for OneKey users• Assist in daily routine • Provide Tier 1 support for OneKey users• Assist in daily routine

Education

  • University of Wollongong
    Bachelor of Computer Science, Multimedia and Game Development
    2013 - 2014
  • Nanyang Polytechnic
    Diploma, Engineering Informatics
    2010 - 2012

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