James Ofczarzak

Customer Success Operations Manager at StructionSite
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Portuguese Limited working proficiency

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Bio

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5.0

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Tim Lindsey

I've had the opportunity to work with James for the last 2 years. When I first interviewed him I knew his positivity and energy would be a great fit culturally, but I could not have imagined the degree of innovative and strategic thinking he'd bring to the team from day 1. He's demonstrated a profound ability to build relationships at all levels (customers, partners, and internal) and proven himself an effective advocate for accounts of every size. His insights and creativity benefit his customers as well as his coworkers and his endless positivity in the face of even the toughest situations is invaluable. This guy is going places!

Jefferson Schill

I've had the pleasure of working with James over the last few years. James and I spent time together in Brazil, building and transforming the Lifesize brand in South America. James leads with curiosity and empowerment. He identified several inefficiencies in the LATAM/Brazil customer success work flow, brought forth solutions, identified key influencers, and presented solutions to help drive the adoption of customer success in South America. He is honest, loyal, a problem solver, and the kind of person you want in your corner.

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Credentials

  • Gainsight NXT Associate Admin
    Gainsight
    Aug, 2021
    - Nov, 2024
  • Teaching English as a Foreign Language (TEFL)
    ITTI - International TEFL Training Institute
    Jan, 2009
    - Nov, 2024

Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Customer Success Operations Manager
      • Feb 2022 - Present

    • Customer Success Manager
      • Mar 2020 - Feb 2022

    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Channel Development
      • Oct 2019 - Mar 2020

    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Customer Success Manager, Latin America
      • Sep 2018 - Apr 2019

    • Customer Success Advocate, Latin America
      • Jul 2016 - Sep 2018

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Trainer
      • Mar 2014 - Jul 2016

      Training development and instruction/new staff onboarding & coachingCRM Implementation and oversight

    • Patient Resource Specialist
      • Aug 2012 - Mar 2014

      Connect patients with available resources and programs for cancer treatment logistics

    • Non-profit Organizations
    • 200 - 300 Employee
    • English Instructor/Volunteer Coordinator
      • Sep 2011 - Aug 2012

      Curriculum development/instructor for adult ESL programs Curriculum development/instructor for adult ESL programs

    • Mexico
    • Higher Education
    • 1 - 100 Employee
    • Contract Corporate English Instructor
      • Jun 2009 - Aug 2011

      Corporate language coaching and private education for companies including Siemens and Hewlett Packard Corporate language coaching and private education for companies including Siemens and Hewlett Packard

    • United States
    • International Affairs
    • 700 & Above Employee
    • Small Business Development Volunteer
      • 2008 - 2008

      Completed intensive cultural/political/historical/economic training programImplemented business simulation workshop for young adults Completed intensive cultural/political/historical/economic training programImplemented business simulation workshop for young adults

Education

  • Western Illinois University
    Bachelor's Degree, Spanish
    2004 - 2008

Community

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