IT and Data consultant

• Jun 2022 - Present

• Supporting new product builds including desk research, design of new question sets, documentation and associated rating rules from underwriting guides. • Performing in-depth data validation on product / claims data from various brokers across the UK. Creating reports and statistical analysis as required. • Assessing the effectiveness and accuracy of new data sources and gathering techniques. Involved in ongoing enhancement of trading systems, including scoping and testing of all system developments. • Internal & external referral contact point for trading system maintenance / support. • Working closely with software developers to identify and resolve issues that impact product uptime, speed, and functionality. • Production and data correction / validation of risk Bordeaux for large scale capacity providers (RSA, NIG, Zurich). • Writing and running Python scripts for data scraping / analyses and automating tasks to save business time and money. • Building excel corrector's and formatters through VBA code and Macros to organize, validate and correct data. • Building and maintaining Corporate website - https://www.accelerate-underwriting.com/ • Maintaining strong relationships with all departments (software developers, underwriters, sales, stake holders and project managers). Ensuring correct authorization is obtained and processes are followed. • Effectively mining unstructured data. Introducing and implementing different types of innovative software. • Utilizing my skills and knowledge of hand and tools to design and build.

Videography and Graphic Design

• Jun 2020 - Present

Experienced freelance Videographer and Graphic Designer who has produced content for small to medium sized business owners. Used exceptional networking skills to build and retain large portfolios of high-value graphic design clients. Collaborated effectively with clients, identifying exact campaign requirements and creating innovative graphics to suit.• Demonstrated outstanding working knowledge of Adobe Creative Suite, including but not limited toPremiere Pro, After Effects, Illustrator, XD, InDesign and Lightroom.• Worked closely and liaised with marketing teams and editorial personnel to deliver visually-appealinggraphics for multi-platform digital and print campaigns.• Managed graphics, sound, music and implemented keyframe animations effectively within video contentto drive the intended narrative and ensure ensure that campaigns and network brand identities were in linewith specific goals.• Performed all aspects of post-production, including sound design, sequence selection and compression.• Incorporated feedback in the workflow process to ensure global consistency across all work.

Property Managment

• Jun 2020 - Present

• Property management of two 5* rental properties. • Set up and managed rental properties across multiple booking platforms and social media. • Digital Marketing - SEO, Photography & Videography of properties. • Achieved Super Host on AirBnB as a result of providing an exceptional service. • Website Development (both hard code and CMS). • Property management of two 5* rental properties. • Set up and managed rental properties across multiple booking platforms and social media. • Digital Marketing - SEO, Photography & Videography of properties. • Achieved Super Host on AirBnB as a result of providing an exceptional service. • Website Development (both hard code and CMS).

Learning Hub Knowledge Consultant

• Jun 2020 - Jun 2022

Technical consultant working in a multi-national and globally distributed team responsible for operating all learning platforms and solutions with a consistent and aligned technical architecture using LMS/CMS systems. Enabled a new scale of learning through learning.sap.com, SAP Learning Hub and openSAP.• Delivered simple, consistent and cloud-ready learning for SAP products and innovations to customers,partners, employees and the Eco-system.• Managed customer escalations and solved technical issues for users on SAP Learning, the Training &Certification Shop and SAP Learning Hub landscapes.• Communicated clearly, professionally and proactively with customers via e-mail and ticketing channels.• Produced and managed product data reports, internal knowledge base documentation, customer domainsand Learning Hub materials.• Provided qualitative feedback to product management teams for improvements to platforms, tools &processes.• Collaborated with design teams and software testers to effectively meet development requirements andenhance user experiences.• Supported redevelopment of current platforms, analyzing areas for growth and implementing strategicsolutions. Increased speed and efficiency of content delivery.• Designed and developed targeted solutions to meet bespoke project/team briefs.• Appointed project lead for customer communication enhancement which consisted of regular teammeetings with power point presentations, constructed of data analyses, customer feedback, workflowobservations and the delivery of carefully constructed support materials via internal sites and the Microsoftsuite.• Ensured GDPR compliance for global operations processes.• Supervised and mentored new team members, enhancing overall team capabilities and competencies.

Applecare Advisor

• Jul 2017 - Jun 2019

• Provided exceptional technical phone support for iOS products (iPhone iPad, iCloud etc.) for AppleCarecustomers resolving issues accurately in a timely and empathetic manner. • Carried out exceptional planning and prioritization skills to manage and resolve high volumes of calls.• Used excellent listening skills to obtain and note all information of customer issues.• Communicated technical information to non-technical audiences through easy-to-follow explanationsand demonstrations.• Demonstrated outstanding troubleshooting proficiency and interpersonal skills to find route causes andsolve problems.• Educated and empowered customers to provide a better experience and prevent unnecessary furthercontact. • Adhered to Apples data protection and customer privacy policies along with GDPR. • Worked as part of a team and consistently reached required set targets.

Waiter

• Jul 2016 - May 2017

Worked front of house in a variety of roles.Clearing tables and setting up for breakfast and dinner.Catering for customers with allergies and other requirements. Worked front of house in a variety of roles.Clearing tables and setting up for breakfast and dinner.Catering for customers with allergies and other requirements.

Barista

• May 2015 - Aug 2015