Experience

Southwest Florida Water Management District

• United States
• Government Administration
• 300 - 400 Employee

• Deskop Support Specialist level III

  • Apr 2019 - Present

• Desktop Support Technician Level II

  • Jun 2014 - Apr 2019

  • Serve as main focal point for District customers to document, resolve, and/or escalate computing and communication issues. • Provide onsite/remote assistance to personnel at all District locations. • Setup and install equipment for customers as required, ensuring proper installation, operation, and documentation to correctly assign and account for District resources. • Install and perform diagnostics, troubleshooting, and maintenance on desktop, laptop, and rugged computers… Show more • Serve as main focal point for District customers to document, resolve, and/or escalate computing and communication issues. • Provide onsite/remote assistance to personnel at all District locations. • Setup and install equipment for customers as required, ensuring proper installation, operation, and documentation to correctly assign and account for District resources. • Install and perform diagnostics, troubleshooting, and maintenance on desktop, laptop, and rugged computers, peripheral equipment, UPS, printers and scanners as required following manufactures specifications and designs. Acts as liaison to vendor technical support personnel as required. • Research, document, and recommend IT solutions for staff inquires and requests for assistance. • Evaluate and document new technology software or hardware and recommend improvements or solutions. • Directly support 650+ District users and 950 computers. Share responsibility with 3 other technicians.



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Support Speciallist

  • Feb 2011 - Jun 2011

  Provide oversight and management for installation of equipment to support mission Coordinate with stakeholders and various organizations to ensure materials meet security requirements Maintain numerous databases to track project status and provide milestones and baseline metrics Provide assistance to other DISA sites where necessary Provide oversight and management for installation of equipment to support mission Coordinate with stakeholders and various organizations to ensure materials meet security requirements Maintain numerous databases to track project status and provide milestones and baseline metrics Provide assistance to other DISA sites where necessary



Stefanini North America and APAC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• C2 Systems Administrator

  • Mar 2009 - Sep 2009

  Managed and maintained classified network for 151 ANG in Salt Lake City, UT. Performed all maintenance on desktop computers, printers, servers, and network equipment as required. Directly supported 75 users and over 40 computers. Managed and maintained classified network for 151 ANG in Salt Lake City, UT. Performed all maintenance on desktop computers, printers, servers, and network equipment as required. Directly supported 75 users and over 40 computers.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• AFMC Regional Manager/Financial Systems Analyst

  • Jun 2007 - Mar 2009

  Managed and maintained unclassified network for 75 Comptroller Squadron. Performed all maintenance on desktop computers, printers, and servers as required. Directly supported 120 users and over 140 computers, indirectly supported 300 + users base wide Managed and maintained unclassified network for 75 Comptroller Squadron. Performed all maintenance on desktop computers, printers, and servers as required. Directly supported 120 users and over 140 computers, indirectly supported 300 + users base wide



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Chief, Technical Services

  • 1996 - 1997