Experience

Bazaarvoice Belfast

• United Kingdom
• Software Development
• 1 - 100 Employee

• Group Product Manager

  • Dec 2021 - Present

  Leading the long term Product roadmap and visions across four products within my portfolio:Bazaarvoice’s Product CatalogSocial Commerce’s (Curalate) Product FeedsBazaarvoice’s Rating and Reviews Syndication NetworkSocial Commerce’s (Curalate) Visual Content NetworkWith the goals of:Platform modernisationProduct consolidationSimplifying the product storyCreating value with:A 29% increase in automated growth; delivering more customer value A 95% reduction in time to value; providing near real time content to consumers from creation to consumption Show less

• Group Product Owner

  • Oct 2020 - Dec 2021



PwC

• Professional Services
• 700 & Above Employee

• Senior Product Manager

  • Jun 2019 - Oct 2020

  • Product Manager for PwC Shop Digital and My Returns Reminder leading the design and feature requirements from concept to launch, through analysing requirements, user story mapping and reducing user stories down to their essential problem by working with a UK focused customer base• Defining the product roadmap for PwC Shop Digital and My Returns Reminder through championing a customer-led and data driven approach• Prioritising continuous improvement and roadmap definition through analytics, metrics and customer interview feedback• Navigating complex integrations across existing enterprise technology including SAP and Salesforce• Leading a geographically dispersed scrum team by prioritising the backlog and ensuring clarity of features for engineers• Building rapport with front-end and back-end engineering to design and iterate collaboratively on solutions • Prototyping using UX tools then validating designs with appropriate user testing techniques Show less

• Product Manager

  • Jul 2017 - Jun 2019

• Senior Associate

  • Sep 2015 - Aug 2017

  As an experienced management information(MI) lead for SME clients within PwC's My Financepartner team I am responsible for the delivery of MI to a portfolio of clients ranging from micro businesses to online retailers, asset management and manufacturing and construction businesses.Here, I have gained experience across a variety of industries, delivering technology-enabled solutions and driving business efficiency. I am responsible for managing the design and build of financial reporting based on clients requirements, and supporting clients during their transition from their old management information to their new system.I have also involved myself in the development of methodologies within PwC to help transition clients from historical accounting solutions to new. As well as this I have developed diagnostic methodologies for existing client IT landscapes and how best to leverage or improve these.I have worked with a variety of application suites such as Sage 50, Sage 200, SageOne, AccountsIQ, Xero, Salesforce, Tableau, Jira, Confluence, SSMS and SSIS.I have also delivered training internally to staff in Tableau Desktop, Tableau Server, Excel, SQL and Agile methodology. James is involved in the sharing of knowledge regarding Tableau and its uses throughout the firm (providing documentation/guides to using the software as well as formal training sessions), as well as delivering training and awareness to our clients. Show less

• Associate

  • Sep 2013 - Aug 2015

  I work in My Financepartner, a new and exciting initiative that provides high-level Accounting services to SMEs, allowing the entrepreneurs more time to focus on developing and growing their business whilst we take care of the number crunching.My first role was working as part of the implementation (onboarding) team this entailed helping new clients overcome any teething difficulties and ensuring smooth integration onto the MyFinance partner Accounting system, as well as Sage and Xero products. Experience and Skillset:- System Integration testing - Completing Diagnostics for prospective clients- Completing bespoke manuals for each new client on how to navigate MFp Accounting system- Advising clients on how to best restructure Chart of Accounts and GL codes Show less



Nelson Hydraulics Ltd

• Bookkeeping and Administration

  • Jul 2007 - Aug 2013



Progressive Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Intern

  • Jun 2008 - Aug 2008