Experience

Brookline Bancorp Inc

• United States
• Banking
• 1 - 100 Employee

• Business Solutions Manager, AVP

  • Mar 2020 - Present

  • Manager of business analysts and system admins supporting banking applications including Baker Hill Bank 2 Business/Applink, LasperPro, ICC, Nxtsoft, Applink, Mortgagebot, Silverlake, Tagetik, Jxchange, Smartsheet • Vendor relations and contract management • Lead application development projects • Responsible for application roadmapping • Provide functional and technical expertise and advise on system features and functionality • collaborate with business units to gain understanding of business, functional and data requirements • Support product owners with new application feature training and procedures • Partner with Lending teams to provide technical solutions and application guidance • Implement and perform lending application release testing and implementation • Work with business units to communicate specifics of system releases and assist in identifying operational impact • Reponsible for change management process, policies and procedures • Primary point of contact for lending application vendors • knowledge of business unit regulatory requirements and ensure application compliance • Provide leadership, guidance and input in the review, acquisition and implementation of new products and features • Ensure system processes follow best practice standards • Participate in user group forums and knowledge transfer sessions Show less



Cambridge Savings Bank

• United States
• Banking
• 300 - 400 Employee

• Commercial Lending Business Analyst

  • Dec 2013 - Mar 2020

  • Provide functional and technical expertise on application features and functionality, with a focus on Fiserv banking solutions including DNA, Spotfire, Enact, Encompass and Nautilus• Active member of Fiserv Commercial Strategic Advisory Council. A collective group of banks that works with Fiserv developers to add commercially focused enhancements to their core platform DNA• Attend yearly Fiserv Conference to gage potential banking application improvements and grow technological efficiency• Collaborate with business lines to gain an understanding of business, functional and data requirements and provide systems based solutions to maximize efficiencies• Design, and implement Nautilus workflows to gain process improvements and organizational efficiencies• Provide leadership, expertise and training during the review, acquisition and implementation of new applications; create product strategies and roadmap, ensure business line needs and concerns are addressed, ensure application functionary and efficiency is maximized and provide ongoing support after application conversion • Responsible for core application (DNA) release testing to utilize new product enhancements and assist business lines with operational impact• Design and implement core application (DNA) and document storage application (Nautilus) validation rules aimed to prevent data inconsistencies and maximize user efficiency• Develop and implement effective data and reporting strategies for senior management• Project management experience• Develop procedures and provide training to the Lending Division for core application (DNA) and document storage application (Nautilus) Show less

• Assistant Branch manager

  • Nov 2011 - Dec 2013

  • Achieved 140% of yearly sales goals for 2012• Achieved 136% of yearly sales goals through Nov 2013• Oversee Teller Supervisor and teller line staff to ensure all bank policies and regulations are adhered to• Maintain security practices, safe deposit boxes and associated logs • Monitor daily branch balancing, ATM balancing and cash levels • Ensure compliance with state and federal banking laws and regulations• Provide branch support to Risk Management and Fraud Prevention Departments• Graduate of a highly competitive Retail Management Training Program• Schedule, coordinate and run Street Team activities – a PR initiative that provides support to local nonprofit organizations and community programs• Supervise platform to ensure sales goals are met• Provide cross-functional training to new branch staff and continuous training to associates on policy and product changes• Manage all branch operational and sales activity in the absence of Branch Manager• Ensure a professional, comfortable and positive work environment to maximize teamwork and productivity• Promote the bank’s vision and values on a daily basis Show less