Computer User Support Specialist

• Sep 2022 - Present

Computer User Support Specialist

• Sep 2022 - Present

• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues• Ensured physical security & common attacks while securing the wired and wireless local network• Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts

Student

• Sep 2022 - Nov 2022

Medical Student

• Apr 2021 - Oct 2022

Senior Career Counselor

• Apr 2016 - Feb 2021

Directed the coordination and execution of all strategic operations as well as administrative functions for the largest organization that consisted of five major subordinate groups with over 21K enlisted personnel stationed throughout the Korean peninsula. Provided fruitful guidance and support to over 40 active component career counselors and three reserve component career counselors in coordinating and aligning all operations and training initiatives. Delivered results-driven leadership in interpreting policies, retention objectives, and training plans as well as executing all activities that supported the organization’s mission. Identified training and development needs, developing team-building initiatives, and improving welfare and professional development of all assigned personnel.Highlights:• Spearheaded and ensured timely implementation of over 1K retention actions without any discrepancy and error.• Surpassed all metrics and expectations for the FY16 and generated targeted goals by 154%.• Performed comprehensive analysis of the FY15 active component retention mission/objectives, increasing the efficiency of support services and driving mission success rate by 196%.• Promoted a harassment free workplace environment by implementing the Army’s SHARP program. Show less

Senior Career Counselor at ARNORTH - Fifth Army

• Feb 2018 - Dec 2020

Senior Career Counselor at ARNORTH - Fifth Army at US Army

• Jul 2016 - Dec 2020

Devise comprehensive measures with a keen focus on facilitating seamless execution of the Total Army Retention Program for the US Army North and Joint Base San Antonio comprising over 19K personnel, 10 regions, and three centers. Deliver effective advisement to the director and operations manager in flawlessly applying organizational policies as well as supporting them in analyzing and mitigating retention issues within time constraints. Served as an Equal Opportunity (EO) Advisor, involving providing EO training to all personnel on a bi-annual basis and being an initial contact point for reporting violations. Work closely with C-level executive equivalents (3-star generals) regarding their personnel retention programs. Highlights:• Built a workplace culture that fostered a climate of dignity and respect for all personnel by implementing and employing SHARP (sexual harassment and assault response prevention), EO, and EEO programs.• Applied efficient organizational expertise, negotiating and processing 193 reenlistment contracts and awarding over $757K to high-caliber staff.• Created and executed productive plans that helped concluding FY18 annual mission eight months ahead of schedule and surpassing the FY19 mission targets with a retention rate of 121%.• Achieved a 100% contact rate for 137 personnel by introducing and utilizing a tracking database related to personnel for life program. Show less

Senior Operations NCO

• Apr 2014 - Jul 2016

Managing retention actions processed throughout the Korean peninsula and screening those actions for data accuracy and validity. Managing retention mission numbers and issuing Major Subordinate Commands their fair share of the mission.

Operations NCO

• Apr 2014 - Apr 2015

Managing retention actions processed throughout the Korean peninsula and screening those actions for data accuracy and validity.

Senior Career Counselor

• Jan 2012 - Apr 2014

Determined personnel’s eligibility to immediately reenlist or extend personnel enlistment and accordingly offered remarkable career counseling to them on the options, benefits, and incentives of continuous service in the army. Supported staff members in facilitating and advising over 4,800 personnel, sustaining the Army’s readiness posture, and achieving their retention mission. Prepared and maintained statistics and reenlistment residual files on all enlisted personnel, assisting senior leadership and other staff on all aspects of the Army retention program and providing up-to-date insights on future retention policies and procedures.Highlights:• Led and guided six career counselors, two retention supervisors, and 40 additional duty retention supervisors in planning and executing all assigned responsibilities and generating maximum success and satisfactory results.• Trained and instructed over 50 personnel in precision management and contributed efforts toward tracking and sustaining high-performing staff.• Created and employed proactive training models for career counselors and retention supervisors that led to optimizing overall organizational effectiveness and operational efficiencies. Show less

Career Conselor

• Dec 2007 - Dec 2011

Counseled more than 900 personnel in their career transition by developing career service programs and formulating dynamic training measures. Researched and analyzed employment trends, conducting career awareness events and maintaining a database of employment records. Liaised closely with eight subordinates, preparing briefings, delivering job assistance/training in group or individual settings and cooperating with other teams in executing policies, annual retention missions, and quarterly trainings. Evaluated and improved the performance and efficacy of the training and inspection programs, maintaining retention and transition statistics and accordingly drafting and presenting reports to senior leadership.Highlights:• Played an integral role in meeting and exceeding FY11 retention goals for the organization that led to receiving a Retention Excellence Award.• Raised a team comprising eight retention supervisors through effective coaching and training, establishing performance-minded culture and supporting the organization in achieving 100% targeted objectives for the FY12.• Oversaw proper management in support of Operation Enduring Freedom during the deployment to Kuwait. Show less