James Moore

Major Account Manager at zLinq
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Contact Information
us****@****om
(386) 825-5501
Location
Denver Metropolitan Area, US

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5.0

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Cameron Denton

I've been working with James for just over one year at this point and he is a huge asset to our group. Not only does he do an excellent job at working with the field but he's an expert at interfacing with our customers. James not only understands what's happening with the jobs we are working he often picks up on things our mangers and sales teams miss, making the process much easier for our customer. Any team would greatly benefit from having James!

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Credentials

  • Certified First Aid Responder
    Certified 3 Hours Ethics Training

Experience

  • zLinq
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Major Account Manager
      • Oct 2020 - Present

      The role of the Major Account Manager is to act as a liaison between our Telecom Lifecycle Management clients and the myriad of telecommunications providers. Responsible for managing a complex and nuanced account base of up to $500,000 in monthly telecommunications spend across multiple carriers and multiple clients. Preserve and grow assigned account base, including but not limited to: onboarding new clients, proactively identifying network and billing optimization solutions on behalf of clients, maintain regular and proactive client contact, deliver Guaranteed Savings to assigned base, identify and resolve billing issues, responsible for identifying unique solutions for technology optimization and migration projects, manage MACD projects from start-finish, negotiate contracts and-above all else-provide outstanding customer service.

  • Zayo Group
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Senior Product Analyst
      • 2018 - Sep 2021

    • Product Analyst Metro Dark Fiber
      • Feb 2015 - Sep 2021

      Process Analysis for Metro Dark Fiber Service Orders. Data Integrity and Analysis of Embedded Base. JEOP Resolution. Contract Notification. Accelerated Project Creation. Revenue Analysis. Data Audits for Streamlining Sales Force Applications. Project Management and Sales Rep analysis for Top Carrier Accounts. Analysis for Building Locations.

    • Product Manager
      • May 2018 - Oct 2020

    • Manager New Business zColo Product
      • Jul 2019 - Feb 2020

    • Product Analyst/Product Manager
      • Feb 2015 - Jun 2015

      Main Function as a Product Analyst, with a duel role for Product Management for Metro Dark Fiber at Zayo Group. Embedded Base Resolution for Customers with Term ending resolutions. Pricing and Term confirmation for Sales via TranzAct and ICB in Sales Force.

    • Service Delivery Coordinator
      • Jun 2014 - Mar 2015

      Service Delivery for Construction Services: Order Analysis: Verifying Order Requests with Fiber Engineer Teams, OSP Teams, and Account Owners. Order Pricing: Using Current Market Pricing to complete pricing, and solidify Orders for the customer. Service Delivery: Provide Quotes for the customer. Input Orders in the Systems at Zayo Group, and manage each Order until moved into Billing once Orders are completed. I directly worked with Customers and OSP to ensure each Order was handled and delivered in a timely manner enamoring customers, and meeting professional metrics.

    • Site Acquisition Analyst
      • Dec 2013 - Jun 2014

      -Verification of Binding Contracts--Analysis of OSP and ISP Pre-Constructed Sites--Scheduling Teams in 7 Different Markets: (Atlanta, Chicago, Houston, Los Angeles, San Francisco, Denver, Dallas.)-Insurance Analysis

  • Level 3 Communications
    • Telecommunications
    • 700 & Above Employee
    • Project Manager
      • Dec 2011 - Sep 2013

      Moving Ckt Off Net to On NetCoordinated Projects along Large Telecom Companies (Sprint, AT&T, Verizon...)Coordinated Projects with smaller Telecom Companies ( Fairpoint, Navajo Telecom...)Moved Ckts from the DS-0 and T1 Lines through OC-48s both active and decommissioning Moving Ckt Off Net to On NetCoordinated Projects along Large Telecom Companies (Sprint, AT&T, Verizon...)Coordinated Projects with smaller Telecom Companies ( Fairpoint, Navajo Telecom...)Moved Ckts from the DS-0 and T1 Lines through OC-48s both active and decommissioning

Education

  • Webster University
    Counseling Psychology
    -
  • Drury University
    Bachelor's degree
    -

Community

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