James Mercer
Technical Support Executive at Law Firm of Aaron A. Herbert, P.C.- Claim this Profile
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Bio
I had the pleasure of working with James at SBC's Internet Data Centers. His knowledge of Sun/Solaris and Netbackup is unmatched! He was always willing to go the extra-mile to assist internal and external customers with system issues and more specifically with backup and restore operations. His skill with Enterprise Netbackup solutions was critical to the ongoing operations for many customers. They simply would not have been able to continue doing business without James' skill and professionalism! He was able to remain calm and reassure customers when they experienced business-critical data loss. Any organization would be fortunate to have James!
I have worked with James over ten years and he has proven to be a dedicated and efficient worker. His willingness to help others. He is a very detail-oriented person with whom I have the pleasure of working with.
I had the pleasure of working with James at SBC's Internet Data Centers. His knowledge of Sun/Solaris and Netbackup is unmatched! He was always willing to go the extra-mile to assist internal and external customers with system issues and more specifically with backup and restore operations. His skill with Enterprise Netbackup solutions was critical to the ongoing operations for many customers. They simply would not have been able to continue doing business without James' skill and professionalism! He was able to remain calm and reassure customers when they experienced business-critical data loss. Any organization would be fortunate to have James!
I have worked with James over ten years and he has proven to be a dedicated and efficient worker. His willingness to help others. He is a very detail-oriented person with whom I have the pleasure of working with.
I had the pleasure of working with James at SBC's Internet Data Centers. His knowledge of Sun/Solaris and Netbackup is unmatched! He was always willing to go the extra-mile to assist internal and external customers with system issues and more specifically with backup and restore operations. His skill with Enterprise Netbackup solutions was critical to the ongoing operations for many customers. They simply would not have been able to continue doing business without James' skill and professionalism! He was able to remain calm and reassure customers when they experienced business-critical data loss. Any organization would be fortunate to have James!
I have worked with James over ten years and he has proven to be a dedicated and efficient worker. His willingness to help others. He is a very detail-oriented person with whom I have the pleasure of working with.
I had the pleasure of working with James at SBC's Internet Data Centers. His knowledge of Sun/Solaris and Netbackup is unmatched! He was always willing to go the extra-mile to assist internal and external customers with system issues and more specifically with backup and restore operations. His skill with Enterprise Netbackup solutions was critical to the ongoing operations for many customers. They simply would not have been able to continue doing business without James' skill and professionalism! He was able to remain calm and reassure customers when they experienced business-critical data loss. Any organization would be fortunate to have James!
I have worked with James over ten years and he has proven to be a dedicated and efficient worker. His willingness to help others. He is a very detail-oriented person with whom I have the pleasure of working with.
Experience
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Law Firm of Aaron A. Herbert, P.C.
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United States
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Law Practice
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1 - 100 Employee
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Technical Support Executive
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Jan 2020 - Present
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Writer
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Jun 2019 - Nov 2019
Retired from AT&T
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Storage / NetBackup / Systems Administrator
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Jan 2000 - Nov 2019
• Managed, configured, installed, troubleshoot NetBackup 6.5 - 7.1 Enterprise NetBackup Master and Media Servers. • Managed (T4) 6120 SAN and EMC CX-700 SAN Tier 3 support for SUN ® Solaris OS 2.6 – 2.10 and Red Hat Linux 5.0 - 7.0 • Troubleshoot HW/SW and OS performance tuning. • Performed OS Patching, Firmware updates and SACT (Security Audit Compliance Tool) checks for vulnerability • Configured & Managed Veritas NetBackup Clients (v5.1 - 7.2) • Configured and managed VCS (Veritas Cluster Service)
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Data Center Manager and Technical Writer
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Jan 2000 - 2010
• Performed day-to-day duties of over 1200 Mid-Range Enterprise Linux & Sun Solaris servers. Including network switches and NAS/SAN environment. • Managed on-site vendor access• Managed network / server install projects. • Wrote MOP (Method of Procedure) and SOP (Standard Operating Procedures) for projects and training.• Created and prepared Policy & Procedure manuals for Data Centers. • Designed Organizational Disaster Recovery and Business Continuity Plans.
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Education
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1986 - 1989
University of Central Oklahoma
Masters of Science, Health & Vocational Education -
1981 - 1985
University of Oklahoma Health Sciences Center
Bachelors, Chemistry and Medical Techology
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