Experience

City of Bristol College

• United Kingdom
• Education Administration Programs
• 500 - 600 Employee

• Management Information System Officer

  • Mar 2020 - Present

  From the role within a school, I felt I had developed an excellent skillset to undertake the position of Management Information Systems (MIS) Officer at the City of Bristol College. As a team, we are responsible for overseeing that all data is checked to be accurate and held to auditing standards which requires a keen eye for small details. We also need to be considerate of all GDPR guidelines and that data is secure and only handled for purpose. Each week, we discuss what tasks will be undertaken by the department and I am expected to solely prioritise my work from my areas of responsibility in addition to the work set within my department to meet strict deadlines. This requires me to utilise precise organisational skills and have great forethinking to consider what additional tasks may come to our department throughout the year which can vary greatly around the academic calendar. We are responsible for overlooking all our courses and working with each course area to plan and setup each offering to meet their requirements. Additionally, we guide our enrolment team, so they are correctly trained on all the required systems and conscious of what funding streams are available to our potential students. Finally, we maintain all our data on our students such as personal data and what courses they are studying. Any changes such as requested transfers or withdrawals are processed through our team so that everything is correctly prepared for each Individualised Learner Record (ILR) submission. I work collaboratively as part of a larger department with the Reporting and Systems team and the Exams team to improve upon processes and reports so we can achieve goals in a more time efficient manner whilst not at the cost of accuracy. Having this opportunity has expanded my knowledge of systems and programming so I have some experience around SQL. Show less



Futura Learning Partnership

• Data and Systems Assistant

  • Oct 2020 - Jan 2022

  I have worked in various sectors of the education sector in a data and systems capacity. One position I had was a fixed term position as a Data and Systems Assistant for Bedminster Down School. Due to the temporary nature of the position, I was expected to quickly adapt and needed to be a quick learner to cover the role. This position gave me the opportunity to vastly improve my technical abilities and IT skills. My responsibilities included systems management, data and spreadsheet management, reprographics, and working with websites and media. It was additionally pivotal to have excellent communication skills as I worked with staff, parents, and students. I was responsible for managing all our student data in accordance with data protection guidelines. I liaised with staff to create new reports for them on Excel and new forms to help update and manage our student’s data more efficiently and effectively, so the teachers can spend less time on administration and more time on their lessons. Show less



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Manager

  • Jul 2019 - Nov 2019

  My role in Coral was as a Customer Service Manager. I was solely responsible for overlooking everything in my store during my shift as shops were often only staffed by one person at a time. My duties including serving all our customers and making sure they were enjoying their experience within the shop; this could require me provide them with hot drinks or assisting them with any queries around betting. Sometimes, this would also require me to speak privately to customers and look after their welfare considering the potential dangers around gambling. Secondly, I was responsible for maintaining the store so that it was updated with all promotional materials and presentable so that our customers had a great experience in the store. Finally, I was responsible for making sure I completed all our daily procedures such as running reports, taking money to the bank, and opening / closing the store. This opportunity greatly improved my confidence, my managerial skills, and my ability to work independently. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2014 - Dec 2018

  My job in TESCO was a customer assistant so I was responsible for greeting and assisting all our customers and making sure they left the store happy and with everything they needed. This vastly improved my communications skills as I learnt how to work well with people particularly when they have a lot of requests or are unhappy. My duties included working on the tills serving customers and I also worked on the shop floor to put out stock. In addition to my customer assistant role, I was asked to undertake training and carry out the role of Cash Administrator. This entailed responsibility of managing finances for the store, managing security with regard the tills and safe. I also had charge for assisting with payroll. These additional responsibilities greatly improved my organisation and time management skills as I had to balance completing my extra jobs along with my usual responsibilities. Show less