James McGrady
Director Of Implementation at MITC Software- Claim this Profile
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Bio
Experience
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MITC Software
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United States
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Software Development
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1 - 100 Employee
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Director Of Implementation
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Sep 2015 - Present
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Business Operations Manager
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Jul 2014 - May 2015
*Tracking, monitoring, and analyzing work of staff members*Designed/Implemented internal quality control program, performed daily QC, and constructed reports to senior management *Implementing and designing business strategies and procedures*Ensuring project goals are met/maintained consistently and efficient*Analysis of data for federal contractor *Responsible for personnel matters such as attendance, production rates, quality assurance and HR issues *Tracking, monitoring, and analyzing work of staff members*Designed/Implemented internal quality control program, performed daily QC, and constructed reports to senior management *Implementing and designing business strategies and procedures*Ensuring project goals are met/maintained consistently and efficient*Analysis of data for federal contractor *Responsible for personnel matters such as attendance, production rates, quality assurance and HR issues
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Shift Supervisor
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Mar 2010 - Jul 2014
*Maintain all customer service standards and expectations *Ensured company quality control levels were met on a store level basis*Assisting customers with their individuals needs to ensure a positive experience *Responsible for financial operations*Responsible for directing other associates to perform their individual tasks *Maintain all customer service standards and expectations *Ensured company quality control levels were met on a store level basis*Assisting customers with their individuals needs to ensure a positive experience *Responsible for financial operations*Responsible for directing other associates to perform their individual tasks
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McDaniel College
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United States
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Higher Education
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400 - 500 Employee
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Help Desk Specialist
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Aug 2010 - May 2012
*Answer multi-line phone system and directed questions and concerns*Input data into software programs; excel, word *Helped with Software installation, basic computer issues *Answer multi-line phone system and directed questions and concerns*Input data into software programs; excel, word *Helped with Software installation, basic computer issues
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Education
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McDaniel College
Bachelor of Arts (B.A.), Psychology