Experience

NOAA Fisheries

• United States
• Government Administration
• 100 - 200 Employee

• IT Technical Support Specialist III

  • May 2019 - Present

  Initial point of contact for IT support services for NOAA's North East Fisheries Science Center programs and staff located at the NEFSC facilities. In addition to on-site staff, provide remote support to users located at other facilities and tele-working staff located throughout the east coast. Provided support for tele-conference capability using Cisco WebEx and Google Hangout. Monitor network/internet traffic using NTOPNG. Utilize Nessus to scan for vulnerabilities in my environment and run updates as needed. Participate in the NEFSC change control board meetings and provide user support impact assessment on proposed system change requests. Support other NEFSC project teams during implementation and testing of changes or enhancements to the NEFSC LAN and applications. Provide formal and informal training to end-users on LAN resources. Develop, institute, and maintain Standard Operating Procedures in the areas of incident management, service requests, and application support services. Perform network switch installations and configurations. Administer Trellix ePolicy Server for drive encryption. Implement Windows Print server. Support Common Access Card authentication.



Imergis

• Newspaper Publishing

• IT Project Manager

  • Jan 2017 - May 2019

  Provide technical pre-sales and full scope-to-delivery IT solutions for small-medium business clients throughout the NJ, NY, PA region. Managed a staff of 6 consultants to ensure timely delivery of projects / solutions. Participated in engagements focused on cloud and on-premises infrastructure, messaging, collaboration, managed services, and security. Provide technical pre-sales and full scope-to-delivery IT solutions for small-medium business clients throughout the NJ, NY, PA region. Managed a staff of 6 consultants to ensure timely delivery of projects / solutions. Participated in engagements focused on cloud and on-premises infrastructure, messaging, collaboration, managed services, and security.



The Linde Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Windows System Engineer

  • Apr 2006 - Dec 2016

  Provided server, desktop, and network support to 3500 users based in North America. Strong business and technical analytical skills in accordance with ITIL procedures to analyse, identify, design, implement and develop comprehensive support processes to resolve complex business & operational issues and ensuring the availability, reliability, and optimal performance of new and existing systems. Expertise in hardware with physical and logical disk systems. Setup, configured, and deployed SCCM servers throughout North America. Created and rolled out Windows 7 SCCM images for the entire enterprise. Used SCCM to deploy software requested by end users.



Spectra Gases

• United States
• Chemical Manufacturing

• Systems Administrator

  • Feb 2000 - Mar 2006

  Responsibilities included: Windows File and Print Servers (MS Windows 2003/2008), Microsoft Exchange Server, Microsoft ISA Server, RAS Server, Mail Foundry Appliance, Watchguard Firebox, Symantec Endpoint Protection, Symantec Backup Exec, VMWare ESX 3.5 Server, Installed and configured HP network switches, Wireless Access Points, Microsoft Active Directory, TCP/IP, DNS, DHCP, Microsoft Proxy Server, and Websense Web Filter. Responsibilities included: Windows File and Print Servers (MS Windows 2003/2008), Microsoft Exchange Server, Microsoft ISA Server, RAS Server, Mail Foundry Appliance, Watchguard Firebox, Symantec Endpoint Protection, Symantec Backup Exec, VMWare ESX 3.5 Server, Installed and configured HP network switches, Wireless Access Points, Microsoft Active Directory, TCP/IP, DNS, DHCP, Microsoft Proxy Server, and Websense Web Filter.