Experience

Preserve Partners

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Maintenance Director

  • Aug 2020 - Present

  • Oversees operational performance and execute strategic vision for all maintenance functions, including turns, reactive, and recurring services • Drives operational excellence through benchmarking, best practice adoption, and process transformation related to all maintenance turn services; ensures all resident and client time and cost expectations are met • Works with the product team to automate tasks where possible and reduce/eliminate inefficiencies in current processes • Ensures that the vendor base (supply) is capable of handling all service requests (demand) in all active markets, guaranteed by having multiple vendors available for each trade in each market • Fosters a culture that encourages continuous learning and challenging the status quo • Communicates across the organization consistently (up, down, and across) via routine engagements; develops close collaborative relationships with field leadership; provides senior leadership and peers routine insight into maintenance operations • Ensures compliance with the company’s policies and procedures • Provides leadership with regular performance updates, with specific focus on how to improve service levels and exceed expectations • Stays informed of future market growth and ensures that there are no delays in building vendor capacity for major trades when activating new markets • Partners with property management operations to address service level disruptions and ensures quick resolutions when necessary • Provides and reviews client-level reporting as necessary and serves as the face of maintenance services to all clients • Ensures compliance with the company’s policies • Oversees all aspects of construction projects from implementation to completion Show less



Private Family

• Child Day Care Services
• 1 - 100 Employee

• Estate Manager

  • Oct 2005 - Aug 2020

  • Oversaw multiple residences nationwide • Managed and trained house staff; which included housekeepers, assistants, chef and security, includes conducting annual performance reviews and performance management • Directed all landscaping, home maintenance and improvements; conducts hands on tasks as needed • Developed landscaping standards for entire estates • Managed vendor and contract negotiation and management; oversees and maintains positive relationships with outside vendors and contractors • Oversaw day-to-day operations, including but not limited to: vehicle maintenance, pet care, medicinal needs, travel preparation, carrying out other requests of the principles, etc. • Developed, assessed, revised and re-designed house standards • Responsible for annual budget development and monthly accountability to the budget • Completed basic home maintenance • Coordinated and assists in all event planning and special events • Special projects as needed/identified • Performed daily house staff tasks and responsibilities as needed • Competent with Microsoft Word, Excel and PowerPoint • Oversaw travel arrangements for Principles Show less