Experience

Phacil (a By Light Company)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• • Nov 2017 - Present

  Support Advocate for Department of State CA Support Organizations.

• • Dec 2015 - Nov 2017



Harris Corporation

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• • Nov 2014 - Dec 2015

  Team Lead of Tier I Service Desk for the Department of State CA Bureau Service Desk

• • Jul 2013 - Nov 2014

  Support Advocate Deputy Team Lead for Department of State CA Bureau Service Desk Support Organization

• • Jun 2010 - Jul 2013

  Support Advocate for Overseas Posts and Domestic locations for the Department of State CA Bureau Service Desk Support Organization

• • Jul 2007 - Jun 2010

  Deputy Lead Desktop II Support for the Department of State CA Bureau Service Desk Support Organization



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tier I Support

  • Dec 2006 - Jul 2007

  Help Desk Specialist and National Technical Support for Unisys on FDIC Project Help Desk Specialist and National Technical Support for Unisys on FDIC Project



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior Lead Technician

  • Dec 1989 - Mar 2006

  Senior Lead Technician managing and scheduling 15 Technicians supporting three major Washington DC area airports, regional corporate offices, and 30 east coast regional airports. Senior Lead Technician managing and scheduling 15 Technicians supporting three major Washington DC area airports, regional corporate offices, and 30 east coast regional airports.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Lead Technician

  • Jun 1979 - Dec 1987

  United Airlines Lead Technician in support of 38 regional travel agencies and four regional airports in Norfolk, Richmond, Charlottesville, and Lynchburg. United Airlines Lead Technician in support of 38 regional travel agencies and four regional airports in Norfolk, Richmond, Charlottesville, and Lynchburg.



National Data Corporation

• Greater Philadelphia Area

• Manager

  • Sep 1971 - May 1979

  Computer Technician/Shift Lead/Manager during my tenure at NDC supporting the Exxon credit card processing center in Philadelphia and in support of five regional reservations centers in Cherry Hill, Chicago, Toronto, Reno, and Philadelphia. Computer Technician/Shift Lead/Manager during my tenure at NDC supporting the Exxon credit card processing center in Philadelphia and in support of five regional reservations centers in Cherry Hill, Chicago, Toronto, Reno, and Philadelphia.