Experience

Alarm Connections

• United States
• Financial Services
• 1 - 100 Employee

• Director of Information Systems

  • Apr 2018 - Present



Perennial Software/Sedona Office

• Director of Support Services

  • Dec 2008 - Present

  Overall responsibility for the successful handling of all customer support requests including: technical support issues, follow-up training, user initiated custom development projects, user initiated product enhancements and dissatisfaction management. Direct, train and evaluate the efforts of the support staff. Provide and/or supplement high level technical support efforts. Create and monitor metrics on support efforts. Provide classroom training at annual user's conference. Member of… Show more Overall responsibility for the successful handling of all customer support requests including: technical support issues, follow-up training, user initiated custom development projects, user initiated product enhancements and dissatisfaction management. Direct, train and evaluate the efforts of the support staff. Provide and/or supplement high level technical support efforts. Create and monitor metrics on support efforts. Provide classroom training at annual user's conference. Member of executive committee. Show less



POS Software Solutions

• CEO

  • Nov 1994 - Sep 2008

  Designs and develops custom software, integrates third party software and hardware, and provides ongoing training and technical support to users throughout Michigan.



The Positive System

• VP of Technology

  • Sep 1991 - Aug 1994

  Ann Arbor, Mi Assembled and managed a team designing inventory control and retail software primarily for Little Caesars Pizza, Inc.