Experience

St. Clair County

• Belleville, IL

• Microsoft Engineer

  • May 2019 - Present



Unisource 2000 Inc.

• Kirkwood, MO

• Software Implementation Consultant

  • Jul 2018 - May 2019



Southern Illinois University, Carbondale

• United States
• Higher Education
• 700 & Above Employee

• Enterprise Systems Technical Associate

  • Dec 2014 - Jul 2018

  • Primary Responsibility = Virtualization (Hyper-V and VMWare). Managed over 600 virtual machines (VMs), over 4 clusters with clusters up to 10 nodes. Create, troubleshoot, delete, monitor, replicate and optimize virtual machines. • Maintained the Open Manage Essentials (OME)/ iDRAC environment. Installed, managed, and maintained physical servers, which included monitoring and updating drives, BIOS, firmware, and verifying warranties. • Managed the backup of VMs by implementing System Center Data Protection Manager (SCDPM) and NetVault software technologies. • Active Directory Federation Services (ADFS) – Add, troubleshoot, and remove relying party trusts (RPTs) to allow single-sign on (SSO) for applications and services. • Created and backed up VMs in Microsoft’s cloud service Azure. • Helped carefully interview and select student workers for assistance in everyday tasks. • Installed and reconfigured Dell switches to accommodate the changing environment. • Installed and configured a Dell VRTX to use in a Hyper-V cluster environment. Show less

• Desktop Support

  • May 2014 - Dec 2014

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.• Assess the need for and implement performance upgrades to workstation, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.• Where required, administer and resolve issues with associated end-user workstation networking software products.• Receive and respond to incoming calls and/or e-mails regarding desktop problems.• Analyze and create proper installation documentation for integration and transition of hardware and software. • Identify methods to ensure systems and programs are installed and working appropriately. • Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs etc.) are in proper working order.• Maintain and install network printers while allowing access to appropriate customers. (Dell, Sharp, HP) Show less



710 Book Store

• IT Staff

  • Oct 2012 - May 2014

  • Manage, maintain, configure, and troubleshoot workstations at 5 locations, single handedly. • Manage, replace and troubleshoot IBM POS device issues. Respond quickly and efficiently to ensure the least amount of service interruption. • Manage, configure, and maintain Windows file server. (2003, 2008) Manage backups, user access, and system integrity. • Manage, configure, and maintain Windows web server. (2003, 2008) Add/remove web services, maintain documentation of services. • Create and design marketing emails using Adobe products for mass distribution. • Manage, maintain, and perform changes to company website. HTML,ASPX • Install, move, replace, and maintain physical connections of local network. Show less



Southern Illinois University

• IT Support

  • May 2011 - Oct 2012

  • Respond to customer's calls to resolve various technical issues, while using troubleshooting techniques to learn and prevent later disruptions. • Manage user email accounts by adding/removing from Exchange, giving specific permissions to designated folders using Active Directory, record changes to inventory. • Virus removal using SIUC's specified procedures to ensure the device is completely free of any malicious software. • Created and implemented OS images for mass duplication of workstations. • Worked hands on with customers to find a solution to numerous problems that only with their input, could the problem be resolved. • Prepared and updated devices for the use customers to use at offsite locations. • Responsible for removing and replacing backup tapes, moving from designated safe location to the working location. Show less



Flat Rock Telephone Coop

• Technician

  • May 2009 - May 2010

  • Maintain, manage, install, and troubleshoot phone circuits to ensure the integrity of the service. • React to service calls to assist customers when service is disconnected. • Install telecommunications pedestals to protect circuits from natural environment erosion. • Install and troubleshoot telecommunication key systems to ensure corporate telephone services work properly. • Install physical connections using numerous mediums. (Ethernet, phone, coaxial, and video cables). • Maintain company vehicles. Clean, repair, refuel, and document changes. • Setup home networks to communicate with central office. Show less



Endeavor Communications

• Construction Technician Intern

  • May 2009 - Aug 2009