James MacPherson

Help Desk Support at Central Networks & Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Oldham, England, United Kingdom, UK
Skills

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Bio

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Credentials

  • CompTIA A+ Core 2 (220-1002)
    CompTIA
    Dec, 2020
    - Nov, 2024

Experience

  • Central Networks
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Support
      • Feb 2021 - Present

  • VPS
    • United States
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Cyber Academy
      • Oct 2020 - Jan 2021

      Full-spectrum introduction to Cyber Security, including Linux, ethical hacking/pen-testing, network architecture, cyber-security fundamentals and threats, and cloud and wireless security concepts. Full-spectrum introduction to Cyber Security, including Linux, ethical hacking/pen-testing, network architecture, cyber-security fundamentals and threats, and cloud and wireless security concepts.

  • N Brown Group
    • Retail
    • 700 & Above Employee
    • Learning and Development Coach
      • Apr 2008 - Mar 2020

      My work involves the design, delivery and evaluation of group sessions to new and established employees. I also conduct weekly 1-2-1 coaching sessions with advisors using a variety of coaching techniques to enhance performance.I regularly support training and I have experience of implementing systems and soft skills training.

    • Trainer
      • Apr 2016 - Jun 2017

  • Bull and Butcher Public House
    • Manchester, United Kingdom
    • Bar Manager
      • Mar 2006 - Apr 2008

  • Early Learning Centre
    • Stockport, United Kingdom
    • Manager
      • Oct 2000 - Mar 2006

      • Setting Daily/weekly/monthly sale targets • Monthly Staff Rota • Role modelling company values • Absence management • End to end disciplinary progress • Motivating staff via incentives • Management of stock • Payroll • Risk Assessment • Recruiting New members of staff • Building up product knowledge of staff • Increasing revenue by promoting add-on sales and company 'Star Buys' • Setting Daily/weekly/monthly sale targets • Monthly Staff Rota • Role modelling company values • Absence management • End to end disciplinary progress • Motivating staff via incentives • Management of stock • Payroll • Risk Assessment • Recruiting New members of staff • Building up product knowledge of staff • Increasing revenue by promoting add-on sales and company 'Star Buys'

Education

  • The University of Salford
    HND, Sound Engineering
    2001 - 2003
  • The University of Bolton
    B, Leisure Computing Technology
    2000 - 2001

Community

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