Experience

Xenial – Hospitality and Restaurant Management Platform

• United States
• Software Development
• 200 - 300 Employee

• Director of Professional Services

  • Mar 2021 - 2 years 10 months

  Charlotte, North Carolina, United States

• Senior Manager Professional Services

  • Sep 2020 - Mar 2021

  Charlotte, North Carolina, United States



XPIENT Solutions

• Information Technology & Services
• 1 - 100 Employee

• Product Manager

  • Feb 2011 - Mar 2021

  - Point of contact for all Inventory Related technology issues. - Researched and Implemented cost saving technology modules to support Food Cost, Purchase Orders, Invoicing, Physical Counting, Profit and Loss, and enterprise level (cloud) reporting. - Created and implemented aggressive training plans for both customer and interdepartmental employees. - Primary resource for developing “User Acceptance Testing” criteria for potential customers as well as legacy customers seeking… Show more - Point of contact for all Inventory Related technology issues. - Researched and Implemented cost saving technology modules to support Food Cost, Purchase Orders, Invoicing, Physical Counting, Profit and Loss, and enterprise level (cloud) reporting. - Created and implemented aggressive training plans for both customer and interdepartmental employees. - Primary resource for developing “User Acceptance Testing” criteria for potential customers as well as legacy customers seeking enhancements and upgrades. - Utilized as an onsite product expert responsible for providing prototype modules and proof of concept for high level IT Executives as well as their training and operation teams. - Routinely supports issues escalated from the 24/7 Call Center which decreased resolution time and helped improve customer relationships.

• Project Manager

  • Aug 2006 - Feb 2011

  - Simultaneously managed the Point of Sale (POS) software solution for several major restaurant chains including Shoney’s, Denny’s, Arby’s, Steak N Shake, and Golden Corral which consisted of over 1,000 individual locations. - Routinely conducted or facilitated installations, software/hardware upgrades, enhancements and critical software patches. - Maintained quality control processes that were used to verify code changes prior to delivery to the customer. - Setup and maintained… Show more - Simultaneously managed the Point of Sale (POS) software solution for several major restaurant chains including Shoney’s, Denny’s, Arby’s, Steak N Shake, and Golden Corral which consisted of over 1,000 individual locations. - Routinely conducted or facilitated installations, software/hardware upgrades, enhancements and critical software patches. - Maintained quality control processes that were used to verify code changes prior to delivery to the customer. - Setup and maintained lab/test environments that represented the latest client level software, which was used to recreate and document reported issues. This allowed for a single point of contact to communicate with our software engineers giving them pinpoint direction on the source of the issue. - Responsible for ensuring that clients were in compliance with industry specific security standards for protecting sensitive information. This included Payment Card Industry (PCI), Cardholder Information Security Program (CISP). - Promoted healthy business relationships and constructive dialog by hosting routine conference calls with executive and peer level client staff.

• Senior Application Specialist

  • Jun 2003 - Aug 2006

  Charlotte, North Carolina Area - Responsible for maintaining the Payment (Credit) Card Certification program. - Worked directly with all major credit and gift card clearing houses such as: Vital (Visa), Payment Tech, First Data Merchant Systems, Bank Of America, BuyPass and RBSLink to achieve software licensing and certification. - Setup and staged Ingenico, Verifone, NCR, and IBM data capture hardware for customer implementations. - Resident technical expert on IP (Internet Protocol), SSL (Secure Socket Link), and… Show more - Responsible for maintaining the Payment (Credit) Card Certification program. - Worked directly with all major credit and gift card clearing houses such as: Vital (Visa), Payment Tech, First Data Merchant Systems, Bank Of America, BuyPass and RBSLink to achieve software licensing and certification. - Setup and staged Ingenico, Verifone, NCR, and IBM data capture hardware for customer implementations. - Resident technical expert on IP (Internet Protocol), SSL (Secure Socket Link), and dialup communication methods and their individual configuration as it pertains to the IRIS POS and SMART POS legacy software. - Routinely performed onsite maintenance, training and support for new installations. - Stepped in to fill the role as Account Manager for all SMART Legacy customers as that software was phased out and transitioned to IRIS.



USS John C. Stennis (CVN-74)

• YN2 (Petty Officer 2nd Class)

  • Jun 1994 - Jul 1997

  - Reported directly to the Commanding Officer of the Weapons Department. - Managed 4 junior petty officers and seaman in the G5 Division Office. - Troubleshot basic and advance inter-departmental hardware and software computer problems. - Maintained accurate and efficient filing and submission of highly classified material. - Facilitated all incoming requests, personnel evaluations, Aviation Ordnance scheduled movements, Enlisted Aviation Warfare Specialist Awards, and general… Show more - Reported directly to the Commanding Officer of the Weapons Department. - Managed 4 junior petty officers and seaman in the G5 Division Office. - Troubleshot basic and advance inter-departmental hardware and software computer problems. - Maintained accurate and efficient filing and submission of highly classified material. - Facilitated all incoming requests, personnel evaluations, Aviation Ordnance scheduled movements, Enlisted Aviation Warfare Specialist Awards, and general clerical duties for the department. - Certified Instructor for the Microsoft Office Software Suite. - Wrote several DBASE III, EDLIN and DOS based applications to enhance the usability of the departments software applications. - Became the resident expert on Windows 3.11, WordPerfect 5.0, DOS, OCR scanning applications, modem setup and installation, hardware replacements and upgrades, and all computer based training programs for Senior Management and the ship’s executive staff. Show less