Environmental Specialist

• Jul 2017 - Present

Support Manager

• Oct 2015 - Jul 2017

Responsible for supervising 15 to 30 associates daily, focusing on efficiency and excellent customer service. Overseeing the Customer Service and Returns Desk, Garden Center, Sporting Goods, Toys, Hardware, Housewares, Apparel. -Oversee employee time management and inventory management. -Provide customer service and complaint resolution-Assist in managing the above areas -Conduct employee meetings on policy, best-practices, and safety-Provide technical troubleshooting help for cashiers and help desk-Manage inventory and display of general merchandise -Active part of evaluation, hiring, and termination processes Show less

Customer Support Manager

• Jul 2007 - Oct 2015

-Responsible for the customer service desk, assisted with complaint resolution and returns-Supervised up to 20 associates at registers, doors, and cart areas-Assisted 6-15 cashiers with issues at registers -Responsible for open and closing registers for cashiers-Reviewed daily notes and best practices with cashiers-Active part of evaluation and hiring processes

Check Out Supervisor

• 2003 - 2007

·Supervising 20 to 28 cashiers and other associates daily ·Active part of evaluating, hiring, and terminating processes ·Responsible for opening and closing 26 registers ·Assisting in Member/customer relations ·Serviced in troubleshooting for cashiers ·Supervising 20 to 28 cashiers and other associates daily ·Active part of evaluating, hiring, and terminating processes ·Responsible for opening and closing 26 registers ·Assisting in Member/customer relations ·Serviced in troubleshooting for cashiers

Kitchen Shift Manager

• 2000 - 2002

·Responsible for 3 to 5 bussers and dishwashers ·Accountable for the kitchen after closing ·Aided with inventory ·Assisted with back of house scheduling ·Responsible for 3 to 5 bussers and dishwashers ·Accountable for the kitchen after closing ·Aided with inventory ·Assisted with back of house scheduling