Experience

QuickSTAT

• United States
• Truck Transportation
• 100 - 200 Employee

• CTS Operations Manager UK

  • Oct 2022 - Present

• Key Account Manager

  • Mar 2021 - Oct 2022

• Customer Relations Manager

  • May 2015 - Aug 2021



Idis Limited

• Weybridge

• Pharmaceutical Logistics Coordinator

  • Aug 2009 - May 2015

  - Ensuring safe shipping of patient and client orders. - Monitoring and assisting inbound deliveries through international customs, resolving any holds or delays, preparing documents, liaising with couriers and brokers in both the UK and overseas, tracking through to delivery. - Obtaining and managing proof of delivery documentation. - Creating bespoke commercial invoices for UK and overseas customs. - Responding to all Logistics/Customs related emails and telephone calls. - Downloading and providing the business with temperature results for all temperature sensitive products. - Finding effective and economic solutions for all types of orders, from bespoke hand carry services, life critical patients, large pallet quantities and temperature sensitive orders including 2-8c cold chain to 15-25 ambient controlled products. - Providing customs and logistics guidance to areas of the business including Quality Assurance, General Sales, Managed Access Programs, Finance and Procurement. - Investigating and processing insurance claims for the business. - Ensuring appropriate incoterms and tariff classifications are selected for all shipments and deliveries. - Answering and dealing with telephone calls from all parts of the business, numerous couriers and attending conference calls. - Arranging destruction for expired/unusable stock on a monthly basis. Keeping records of destructions and documentation in accordance with The Medicines and Healthcare products Regulatory Agency (MHRA). - Compiling daily tracking exception reports for the wide business detailing all delays, possible customs delays and the current status of our shipments. Show less