Experience

CORPORATE IT SYSTEMS LIMITED

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Lead

  • Dec 2018 - Present

  My position in CITSL offered me a varied day of technical support, research and development, and development. Programming mainly in PHP, I also get involved in various web technologies (HTML, CSS, JS, MySQL) and CentOS Linux (bash scripting, Postgresql).It also took me all over the country for face to face visits with our customers for training, customer service visits, server maintenance, and user forums. Working closely with just some of our customers allowed me to build strong working relationships where the customers trust they can come to me for a quick and easy response and fix.My role changed in 2021 when I became Technical Lead and I became the primary installer for all new customers and being the primary point of contact while we onboarded them. Once the new customer was fully settled and happy with how the system was operating, I would hand them on to be looked after by the 'tech team' as a whole. This provided a consistent and unified approach to bringing on new customers.My new role also included becoming an escalation point for any technical queries raised by customers, standing in as a 2nd/3rd line support role unless the query needed to be handed over to the development team.



Ocean Automotive

• United Kingdom
• Automotive
• 1 - 100 Employee

• Group Systems Technician

  • Aug 2015 - Dec 2018

  My role as the Group Systems Technician has me interacting with every member of the company; supporting their IT based equipment within strict time scales, usually due to customer restraints. I also help manage the cloud based servers and AD structure as well as maintain and control access to various vendor portals.So far in this role my achievements have included building a new Active Directory structure from the ground up as well as new Group Policies to help manage and maintain the computers and users. We have also roled out an intranet across the group, something that I raised with the directors and lead the move to find a service provider and work closely with them to roll the intranet out.I am currently working on some internal web apps to help streamline certain processes and help several departments work better together. This is being built using HTML5, PHP, jQuery and MySQL technologies. There are currently a total of fivesites to support in the Dorset and Somerset areas with a fairly large variety of technologies from desktops to iPads with an ever growing user base of 250+ people. While originally hired as a Helpdesk Technician I have pushed myself and the role further and now maintain our servers and systems around my small development role. While I have less direct interaction with the Helpdesk I do support our apprentice in his work and tutoring him where required.



Auski Inland Motel

• Australia
• Restaurants

• Assistant Manager

  • Mar 2015 - May 2015

  Managing staff members (team of 4, 3 cleaners and 1 chef) and allocating jobs.Welcoming customers at check in and processing payments for customers checking out.Taking bookings via phone and emails.Dealing with any and all customer enquiries.Processing End of Day routine, balancing any the days takings and tracking down any errors. Managing staff members (team of 4, 3 cleaners and 1 chef) and allocating jobs.Welcoming customers at check in and processing payments for customers checking out.Taking bookings via phone and emails.Dealing with any and all customer enquiries.Processing End of Day routine, balancing any the days takings and tracking down any errors.



Drilling Systems

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• IT Support Engineer

  • Oct 2013 - Sep 2014

  I support all internal IT calls, fielding them using Spiceworks. This ranges from account lockouts to more in-depth problems. I also support two related companies as and when required as off-site work.During the last few months at Drilling Systems I was working on my own and had to take over all jobs. This included managing and looking after the servers, Active Directory and Back Ups. It gave me great experience and insight into a 'system administrator' role and I very much enjoyed it. I also had to work closely with the directors of the company, planning a road map for internal IT. This included joining meetings with support companies and potential new suppliers.I also gained experience further experience with virtualisation technologies such as ESXi, VMWare and Hyper-V. As well as managing and maintaining a Mitel phone system.



AIM aviation Jecco

• Airlines and Aviation
• 1 - 100 Employee

• Desktop Support Engineer

  • Nov 2011 - Oct 2013

  Supporting all computing systems and staff with all manner of problems with software and hardware.Managing all new user installs and user moves. Supporting all computing systems and staff with all manner of problems with software and hardware.Managing all new user installs and user moves.



ISIS Office Hydration

• United Kingdom

• Systems Administrator

  • Dec 2010 - Nov 2011

  Managing all computers, peripherals, network and website which consisted of day to day desktop support.I built several small web apps for internal use that allowed detailed auditing of customer orders as well as stock auditing.During an office move I also built the network infrastructure with all new cabling, switches and topology. Moving all core IT equipment into a safe and secure area. Managing all computers, peripherals, network and website which consisted of day to day desktop support.I built several small web apps for internal use that allowed detailed auditing of customer orders as well as stock auditing.During an office move I also built the network infrastructure with all new cabling, switches and topology. Moving all core IT equipment into a safe and secure area.



Dixons Retail

• United Kingdom
• 1 - 100 Employee

• TechGuy Technician

  • May 2009 - Dec 2010

  Computer technician and customer service advisor Computer technician and customer service advisor



Bournemouth University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Learning Design Officer

  • Oct 2008 - May 2009

  Helped managed the internal VLE, MyBU, for the School of Tourism and helped out with little technical problems day to day. During year start I also helped with first year inductions, talking to around 50 - 300 students. Helped managed the internal VLE, MyBU, for the School of Tourism and helped out with little technical problems day to day. During year start I also helped with first year inductions, talking to around 50 - 300 students.