James Lemont CMgr MCMI
Operations Manager at Made Tech- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
James is a very enthusiastic and dedicated individual, who has excellent communication skills. Always willing to do what was required to ensure the best level of service was delivered.
Ryan Ramsey
James worked with me on HMS Turbulent and beyond his first class professional commitment, gave so much more to the submarine team. Intelligent, observant and with a quick wit, his contribution to morale onboard was beyond that expected of him and added to our success on autonomous operational patrols. Recognising his own spare capacity, he took to learning and qualifying in a different trade within the RN, which shows his commitment to progression. It was a privilege to have served with him.
LinkedIn User
James is a very enthusiastic and dedicated individual, who has excellent communication skills. Always willing to do what was required to ensure the best level of service was delivered.
Ryan Ramsey
James worked with me on HMS Turbulent and beyond his first class professional commitment, gave so much more to the submarine team. Intelligent, observant and with a quick wit, his contribution to morale onboard was beyond that expected of him and added to our success on autonomous operational patrols. Recognising his own spare capacity, he took to learning and qualifying in a different trade within the RN, which shows his commitment to progression. It was a privilege to have served with him.
LinkedIn User
James is a very enthusiastic and dedicated individual, who has excellent communication skills. Always willing to do what was required to ensure the best level of service was delivered.
Ryan Ramsey
James worked with me on HMS Turbulent and beyond his first class professional commitment, gave so much more to the submarine team. Intelligent, observant and with a quick wit, his contribution to morale onboard was beyond that expected of him and added to our success on autonomous operational patrols. Recognising his own spare capacity, he took to learning and qualifying in a different trade within the RN, which shows his commitment to progression. It was a privilege to have served with him.
LinkedIn User
James is a very enthusiastic and dedicated individual, who has excellent communication skills. Always willing to do what was required to ensure the best level of service was delivered.
Ryan Ramsey
James worked with me on HMS Turbulent and beyond his first class professional commitment, gave so much more to the submarine team. Intelligent, observant and with a quick wit, his contribution to morale onboard was beyond that expected of him and added to our success on autonomous operational patrols. Recognising his own spare capacity, he took to learning and qualifying in a different trade within the RN, which shows his commitment to progression. It was a privilege to have served with him.
Credentials
-
Jamf Certified Associate Exam - English
JamfJul, 2022- Nov, 2024 -
Level 7 Strategic Management and Leadership Diploma
Chartered Management InstituteApr, 2022- Nov, 2024 -
APM Project Management Qualification
Association for Project ManagementApr, 2016- Nov, 2024 -
Agile Project Manager Practitioner
APMG InternationalApr, 2016- Nov, 2024 -
PRINCE2 Practitioner
BCS, The Chartered Institute for ITJan, 2016- Nov, 2024 -
Advanced Level Apprenticship in Health (Clinical Healthcare Support)
Skills for HealthSep, 2012- Nov, 2024 -
City and Guilds Radiation Safety Practice Stage 1
Royal NavySep, 2012- Nov, 2024 -
Intermediate Level Apprenticeship in Health (Clinical Healthcare Support)
Skills for HealthApr, 2012- Nov, 2024 -
Level 2 Diploma in Clinical Healthcare Support
PearsonDec, 2011- Nov, 2024 -
Engineering Foundation Modern Apprenticeship
SemtaFeb, 2005- Nov, 2024 -
NVQ Level 2 Performing Engineering operations
EAL AwardsFeb, 2005- Nov, 2024
Experience
-
Made Tech
-
United Kingdom
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Operations Manager
-
Feb 2022 - Present
Working for the leading public sector Digital transformation companies in the UK, Made Tech empowers public sector organisations to deliver user-centric digital services by supporting them at every point in the delivery lifecycle, from discovery through alpha and beta to running live services. Responsibilities include: • Completing audits and assessments to ensure we comply and achieve our ISO27001, 9001 and Cyber Essentials Plus certifications. • Embedding InfoSec best practices into day to day operations around the business (inc. policies; training and issue management). • Salesforce/Kimble Administration and development • Managing all aspects of our IT estate through our IT partners identifying and implementing improvements to meet the hardware, process and system configuration needs of a rapidly scaling organisation. • Establishing collaborative relationships between departments to aid project cohesion. • Continual improvement of infrastructure through building knowledge of new technologies • Assisting in the establishment of Cyber security practices and capabilities. • Management of SaaS products (Salesforce, Kimble, AWS, Google, MS tools, Azure and various bespoke tools) with unique SaaS management applications (Torii) and methods. • Supplier tendering and discovery. • Proactively engage with other areas of the business to support onboarding of suppliers inc. due diligence and compliance • Involvement in a range of other operational priorities: as Made Tech rapidly grows. • Involved in a number of projects to professionalise and mature the business, from data reporting and adoption to change management; information security and IT strategy; and a range of other incoming priorities.
-
-
-
MF Telecom Services
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Head Of Business Operations
-
May 2019 - Jan 2022
Responsible for managing the Operations at one of the UK's leading business infrastructure implementation companies. MFTS is a leading UK provider for a range of Business solutions ranging from Telephone Systems to Bespoke IT infrastructure. Responsibilities include: • Leading and Managing highly skilled and professional people. • Marketing of MFTS. • Finance and budgetary control • Promoting a High-Quality service Structure. • Consulting Clients both existing and new on Business Telecom Solutions. • New Business creation. • Project Manager on bespoke Business Infrastructure Projects such as: - Remote & Onsite System Support - System Installs & Programming - Broadband Installation & Management - Office 365 Installation and Management - Hardware and Infrastructure installation - Firewall Installation & Support - IT Security - Application Installation & Support - Managed Wi-Fi services. • Account Manager. • Ensuring Service levels are maintained to the highest Standards. • Writing and Maintaining Company Policy and Procedure. • Acquisition of Business interests to Enhance current services. • Report writing for P/L and Target Structure. • Establishing CPD programs to enhance progression. • Enhancing and maintaining H & S standards and protocols in line with legislation (e.g COVID-19). • Responsible for HR and pastoral care. • Administration and Management of Salesforce CRM • Health and safety audits and Best practices creation.
-
-
-
Office Phone Shop
-
United Kingdom
-
Telecommunications
-
Operations Manager
-
May 2019 - Sep 2020
Operations Manager for Office Phone Shop, a leading supplier of new, refurbished and remanufactured telecoms products and equipment across the UK. Responsibilities include: • Leading and Managing highly skilled and professional people • Quality Checks • Delivery Management • Payments, Credits and Accounts. • Marketing of MF Telecom Services and Office Phone Shop. • Promoting a High-Quality service Structure. • New Business creation. • Account Manager. • Ensuring Service levels are maintained. • Writing and Maintaining Company Policy and Procedure. • Acquisition of Business interests to Enhance current services. • Report writing for P/L and Target Structure.
-
-
-
Lemontree JSM Ltd
-
Dungeness
-
Contract Health Physics Surveyor
-
Mar 2018 - Mar 2019
Working as a contract Health Physics Surveyor on the Decommissioning of the Dungeness A Nuclear plant. I was responsible as a Level 5 RMP on Site to follow and maintain the high standard of radiological protection on site. I mainly worked on Low level and intermediate Level waste, monitoring and assisting in the shipping and disposal of waste on and off the site. Working as a contract Health Physics Surveyor on the Decommissioning of the Dungeness A Nuclear plant. I was responsible as a Level 5 RMP on Site to follow and maintain the high standard of radiological protection on site. I mainly worked on Low level and intermediate Level waste, monitoring and assisting in the shipping and disposal of waste on and off the site.
-
-
-
itris Recruitment Software
-
United Kingdom
-
Software Development
-
1 - 100 Employee
-
Project Manager
-
Nov 2017 - Mar 2018
Part of the Project team at ITRIS. A highly respected and valued recruitment CRM Software. Involved in various projects developing the current itris CRM Software for high profile companies. Duties included liaising with the clients to make sure their needs are recorded and delivered within agreed timeframes, estimation and maintaining financial budgets, scheduling and assistance in development and delivery as well as post project support. Part of the Project team at ITRIS. A highly respected and valued recruitment CRM Software. Involved in various projects developing the current itris CRM Software for high profile companies. Duties included liaising with the clients to make sure their needs are recorded and delivered within agreed timeframes, estimation and maintaining financial budgets, scheduling and assistance in development and delivery as well as post project support.
-
-
-
-
Career Break
-
Jul 2017 - Nov 2017
Career break to spend time with family Career break to spend time with family
-
-
-
Fujitsu
-
IT Services and IT Consulting
-
700 & Above Employee
-
Operational Security Manager
-
Apr 2016 - Jul 2017
Part of a team managing the Security for a significant IT infrastructure project for the MOD (under various ISO Standards and high Security Clearance). Ensuring the stability of security policy within the project by maintaining and ensuring compliance with JSP440, ISO27001 and ITIL practices and standard legal regulations Also taking secondary roles for project continuity as Change and Catalogue Change Manager utilising Project Manager methodologies (Prince2,APMP) ensuring essential change and management of project financial milestones were maintained within budget constraints.
-
-
-
Royal Navy
-
United Kingdom
-
Armed Forces
-
700 & Above Employee
-
Medical Assistant Submarines
-
Jun 2011 - Aug 2016
Transferred to the Medical branch after showing aptitude for Radiation Health Physics. Completed in-depth, physical and mentally challenging training such as Royal Navy Radiation protection and Health Physics course as well as extensive Battlefield trauma training.• Monitored the health and well being of crew.• Built and maintained database to record patient and test data; created patient records, documentation, search criteria using Oracle whilst ensuring adherence in line to DPA Guidelines.• Conducted daily chemistry using complex equations in order to support and advise senior engineers on Core Life and radiation protection legislation. • Delivered training and presentations in Radiation Protection, First Aid and Advanced Life Saving.• Attended and contributed to senior command and inter-departmental meetings, giving expert advice and information to influence command decisions on boat safety.• Attended Refit Briefings to maintain strict Radiation Practices were adhered to as well as giving advice when required.
-
-
Communications Information Specialist
-
Jan 2007 - Jun 2011
Enjoyed a successful and progressive career within the Royal Navy Submarine Service, returning to the role of Communications Information Specialist following a short career break where experience was gained in the sales and customer service sector.• Led small team of 3 IT and Communications Specialists within the Communications Department as SPOC for all IT onboard.• Maintained sophisticated communications equipment on board state-of-the-art submarine in challenging conditions and fluctuating temperatures.• Microsoft Network Administrator; secured and maintained all on board IT systems and managed system changes or updates within agreed SLAs (Service Level Agreements).• Maintained a physical server rack host of 29 virtual servers to enable Operational and business management to support operations. • Prepared IT system for planned audits from Fleet Security Advisory teams• Played key role in integration of new DII (Defence Information infrastructure) network infrastructure, including implementation of procedures and network maintenance.• Delivered extensive training in IT best practices and IT security.• Provided external communications in the form of formal messaging, internet, email and satellite links to UK servers.• Investigated and resolved incidences of communications loss and IT equipment failure.• Maintained and updated asset registers & knowledge bases and IT fault log.• Conducted daily online system backups and housekeeping routines.• Identified, analysed and resolved computer hardware, communications and software issues.• Undertook daily system checks to ensure IT system availability and identify vulnerabilities.• Dealt with important incoming/sensitive messages and intelligence reports, following strict protocols.• Produced and updated Standard Operating Procedure Guides to resolve any future recurring faults encountered in the IT environment.
-
-
-
Servomex
-
United Kingdom
-
Automation Machinery Manufacturing
-
200 - 300 Employee
-
Service Support Advisor
-
May 2006 - Dec 2006
Liaised with commercial clients and arranged service agreements, warranties and service plans for leading gas analysis provider. Liaised with commercial clients and arranged service agreements, warranties and service plans for leading gas analysis provider.
-
-
-
Foxtons
-
United Kingdom
-
Real Estate
-
700 & Above Employee
-
Sales Negotiator
-
Sep 2005 - May 2006
During a small Career break from the Royal Navy, I successfully applied to Foxtons. This gave me great exposure to the busy housing market. During a small Career break from the Royal Navy, I successfully applied to Foxtons. This gave me great exposure to the busy housing market.
-
-
-
Royal Navy
-
United Kingdom
-
Armed Forces
-
700 & Above Employee
-
Communications Information Specialist
-
Oct 2001 - Sep 2005
Worked as part of the Communications Department, maintaining communications equipment to keep it running 24/7 • Carried out electrical engineering as an Operator Mechanic and maintained the communications and IT equipment on board submarines. • Handled highly classified equipment and managed secure destruction of sensitive information. • Kept IT software up to date for mobile and satellite phones, laptops (Toughbooks) and desktop PCs. • Managed back-ups for departmental local drives. • Reviewed and updated guidance publications. • Delivered security training and presentations to colleagues at all levels.
-
-
Education
-
2023 - 2024
University of Portsmouth
MSc, Leadership and Management -
2020 - 2022
Exponential Training & Assessment Ltd
N/A, Level 7 Strategic Management and Leadership -
2001 - 2016
Royal Navy
Specialist Training -
1995 - 1997
Beacon Community College
GCSEs, A-C
Community
