Experience

Avantik

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Operations Manager

  • Dec 2022 - Present



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Operations Manager

  • Feb 2020 - Aug 2022



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Logistics Operations Manager

  • Feb 2018 - Jan 2020



Shred-it

• Canada
• Information Services
• 700 & Above Employee

• Transportation/Logistics/Operations Manager

  • Jan 2014 - Nov 2017

  Logistics/Operations ManagerManaged, planned and administered operational and logistical functions of the Secaucus Branch of the World’s largest document destruction company while lowering costs and maintaining a high level of customer service.• Ensured corporate objectives were met and exceeded: Revenue exceeded by 20%; EBITDA exceeded by 10%; Safety (Reduction of injuries and accidents) by over 25%; Customer Service (Carryover-On time with no missed service) improved from 75% to 98.8%.• Oversaw day to day operations of warehouse.• Participated in developing and working toward long-term plans with the District Manager: Re-routing of the branch which achieved more cost effective, better service results and improved productivity; staffing of the branch which resulted in all routes being covered on a daily basis to achieve improved customer service; Re-designed and staffed warehouse to improve the efficiency and reduce costs. • Scheduled truck routes using an Automated Route Planning System.• Completed daily, weekly, and monthly reporting.• Maintained the truck fleet in accordance with Shred-it and DOT policies.• Maintained open communication with the administrative, sales teams, and District Manager.• Ensured branch was focused on achieving optimal customer service. Improved the branch’s on time customer service from 75% to 98.6% and also improved the customer service index by over 35% on a year over year basis.• Ensured the safety and security of staff, property, vehicles, and customer information.• Recruited, trained, and developed talent.• Ensured compliance with DOT and OSHA requirements.• Conducted employee evaluations.



Toys"R"Us

• United States
• Retail
• 700 & Above Employee

• Logistics/ Operations Manager

  • Dec 2012 - Dec 2013

  Managed daily operations of a one million square foot 24/7 distribution facility employing over 1000 hourly employees. Provided 60 retail stores with merchandise. Managed four operational departments consisting of receiving, storage, shipping and e-commerce. Managed hourly associates to ensure timely completion of workload in an efficient manner. Demonstrated continuous improvement of procedures and performance.• Supervised, directed, trained, and developed associates, including providing frequent and constructive feedback.• Communicated department/company standards, expectations, goals, changes, and policies to associates.• Contributed to and supported all company and building programs and initiatives while working with other managers to achieve overall shift and building goals.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics/ Operations Manager

  • Feb 2003 - Dec 2012

  Managed center dispatch through the performance of 70 full-time drivers, 4 Pre-Load Supervisors and 30 part-time Pre-Load hourly employees. Center ranked #1 overall in the Northeast District for production and safety metrics.• Completed daily performance reviews, addressed customer concerns, accident reports, service failures, and training in a timely, accurate manner to facilitate execution of the dispatch and sales incentives plans.• Grew business by working with sales representatives, meeting with potential customers, and providing accurate sales data to senior management.• Managed Center Sales Lead Program. Identified, contacted and qualified sales leads.• Communicated and presented operational objectives, changes, and updates to ensure a well- informed and customer focused workgroup. • Directed customer interaction to ensure exceptional service levels.• Analyzed daily performance reports to adjust levels and dispatch work assignments accordingly. Made immediate and timely adjustments to staffing levels based on call outs.• Conducted performance evaluations in an objective manner to encourage continuous performance improvement.• Trained and supervised employees in OSHA regulations, safe driving and proper delivery techniques.• Consistently recognized as the center with lowest injury and accident frequency rates in the district.

• Safety/Operations/Marketing Supervisor

  • Feb 1991 - Jan 2003

  As Safety Supervisor, created several initiatives to reduce workplace injuries and auto accidents by 10%; Analyzed and maintained the OSHA records on a monthly basis; Trained over 250 employees in safe driving methods and work place safety; Trained Hazardous Materials responders in all locations throughout the region; Selected to implement a new Health and Safety program (CHSP) throughout the district.