Experience

Hypower

• United States
• Construction
• 100 - 200 Employee

• Divisional Document Controller

  • Aug 2022 - May 2023

  Pompano Beach, Florida, United States Controlled, tracked, and distributed electronic documents for various projects, ensuring accurate cost, schedule, and progress reporting to the Project Manager. Demonstrated proficiency in technical editing, advanced-level word processing, and project document formatting to enhance efficiency and maintain document quality. • Successfully established a new uniform document numbering system for an electrical company, improving document tracking and retrieval by 50%. • Managed the… Show more Controlled, tracked, and distributed electronic documents for various projects, ensuring accurate cost, schedule, and progress reporting to the Project Manager. Demonstrated proficiency in technical editing, advanced-level word processing, and project document formatting to enhance efficiency and maintain document quality. • Successfully established a new uniform document numbering system for an electrical company, improving document tracking and retrieval by 50%. • Managed the document control process for multiple construction projects, ensuring that all project-related information was accurately processed and distributed to the project team and external parties. Show less



AIDS Healthcare Foundation

• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Apr 2021 - Nov 2021

  Fort Lauderdale, Florida, United States Provided general office support including answering phones, mailing, copying, scheduling, and processing departmental paperwork. Completed expense reports, analyzed, and resolved problems, organized work, and prioritized tasks. • Streamlined office operations by implementing new standard operating procedures (SOPs) that increased efficiency by 20%, resulting in a more organized and productive work environment. • Managed all travel arrangements and expenses for the Managed Care… Show more Provided general office support including answering phones, mailing, copying, scheduling, and processing departmental paperwork. Completed expense reports, analyzed, and resolved problems, organized work, and prioritized tasks. • Streamlined office operations by implementing new standard operating procedures (SOPs) that increased efficiency by 20%, resulting in a more organized and productive work environment. • Managed all travel arrangements and expenses for the Managed Care Department’s leadership team, resulting in a 30% reduction in travel costs and 100% compliance with company travel policies. Show less



INNOVATIVE EMERGENCY MGMT

• United States
• 1 - 100 Employee

• Intake Specialist Technician + Administrative Assistant

  • Dec 2018 - Oct 2020

  Florida, United States Determined program eligibility and processed paperwork for current and new clients in compliance with HUD prerequisites, ensuring regulatory compliance and confidentiality. Carried out administrative tasks such as data entry, faxing, copying form filing, appointment organization, updating client charts, and document verification. • Achieved a 98% accuracy rate in determining initial and continued eligibility for public assistance benefits within designated time frames, resulting in a 20%… Show more Determined program eligibility and processed paperwork for current and new clients in compliance with HUD prerequisites, ensuring regulatory compliance and confidentiality. Carried out administrative tasks such as data entry, faxing, copying form filing, appointment organization, updating client charts, and document verification. • Achieved a 98% accuracy rate in determining initial and continued eligibility for public assistance benefits within designated time frames, resulting in a 20% increase in brand awareness and customer satisfaction ratings. • Successfully managed and processed a high volume of incoming and outgoing correspondence, averaging 200 emails and 50 phone calls per day, ensuring prompt and accurate responses to inquiries. Show less



Trifecta Pharmacuticals, USA

• E commerce Specialist + Warehouse Associate

  • Aug 2016 - Nov 2018

  Pompano Beach, FL Managed pricing, digital assets, and SEO optimization across multiple platforms, including Amazon Vendor Central, eBay and the company website, while maintaining the website, product listings, and ensuring data Integrity. • Improved customer satisfaction by 30% by regularly monitoring and responding to customer reviews and feedback, resulting in positive online reputation and increased brand trust.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Provisioning Specialist

  • Sep 2015 - Jan 2016

  North Lauderdale, Florida, United States Processed, monitored, and tracked 30-35 orders per day, while answering a five-line telephone, to ensure timely and effective installations of network services (DSL, T1, Fiber, Cable, and Wireless) for business customers. • Incorporated the ability to work in a team or independently to carry out a variety of critical and time sensitive projects without detailed instructions.



U. S. Military Entrance Processing Command

• Lead Human Resource Tech + Human Resource Tech

  • Aug 2007 - Feb 2015

  United States Provided technical expertise, leadership, and guidance throughout the enlistment process, including assessing eligibility based on DoD standards, training new employees, managing applicant processing, conducting interviews, and verifying enlistment procedures. • Distributed and balanced the workload among a team of eight employees in accordance with established procedures and assured timely accomplishment of the assigned workload. • Provided guidance to and assisted… Show more Provided technical expertise, leadership, and guidance throughout the enlistment process, including assessing eligibility based on DoD standards, training new employees, managing applicant processing, conducting interviews, and verifying enlistment procedures. • Distributed and balanced the workload among a team of eight employees in accordance with established procedures and assured timely accomplishment of the assigned workload. • Provided guidance to and assisted organizational personnel on such matters as training, correspondence, security, mail management, forms control and records management. Show less



Softec Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2007 - Mar 2007

  United States Processed, reviewed, and provided guidance to supervisors regarding a wide variety of personnel actions including recruitment, promotions, reassignment, performance plan and appraisal preparation and submissions, awards, and all other related actions. • Gathered information, verified facts, summarized, or extracted data from lengthy reports, monitored, compiled, and prepared recurring and special reports for record. • Reviewed and received all correspondence and directed… Show more Processed, reviewed, and provided guidance to supervisors regarding a wide variety of personnel actions including recruitment, promotions, reassignment, performance plan and appraisal preparation and submissions, awards, and all other related actions. • Gathered information, verified facts, summarized, or extracted data from lengthy reports, monitored, compiled, and prepared recurring and special reports for record. • Reviewed and received all correspondence and directed to the appropriate staff member, or personally handled items of a routine and administrative nature. Show less



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Administrative Clerk

  • Nov 2001 - Apr 2003

  United States Prepared naval correspondence and messages, maintained directives, arranged travel orders, fulfilled administrative requirements such as leave authorizations and identification cards, managed command punishment books, and conducted various overlapping duties with personnel clerks. • Increased operational efficiency by utilizing Marine Corps Total Force System (MCTFS) and automated information systems, resulting in a 25% reduction in administrative processing time. •… Show more Prepared naval correspondence and messages, maintained directives, arranged travel orders, fulfilled administrative requirements such as leave authorizations and identification cards, managed command punishment books, and conducted various overlapping duties with personnel clerks. • Increased operational efficiency by utilizing Marine Corps Total Force System (MCTFS) and automated information systems, resulting in a 25% reduction in administrative processing time. • Maintained impeccable records and prepared discharge and retirement documents with 100% accuracy, ensuring compliance with regulations and contributing to smooth transition processes for departing personnel. Show less