Experience

Admin Ops

• United States
• Professional Services
• 1 - 100 Employee

• Sales/Customer Service Agent

  • 2023 - Present

  Call potential clients who send inquiries to real estate agencies in countries such as Canada and the United States. Make over 100 calls a day in Spanish and English. Qualify each potential client to determine whether to transfer them to a real estate agent. Call potential clients who send inquiries to real estate agencies in countries such as Canada and the United States. Make over 100 calls a day in Spanish and English. Qualify each potential client to determine whether to transfer them to a real estate agent.



Profesor X SAS

• Colombia
• Consumer Services
• 1 - 100 Employee

• Representante del servicio de atención al cliente

  • 2022 - 2022

  Atendía a más de 300 clientes existentes en español e inglés. Contestaba sus preguntas con respecto a sus reclamos y les daba actualizaciones semanales. Gestionaba el papeleo de cada uno de sus reclamos. Worked as a team leader for a public adjuster in the United States from Medellin, Colombia. Assisted in case management and customer service. Atendía a más de 300 clientes existentes en español e inglés. Contestaba sus preguntas con respecto a sus reclamos y les daba actualizaciones semanales. Gestionaba el papeleo de cada uno de sus reclamos. Worked as a team leader for a public adjuster in the United States from Medellin, Colombia. Assisted in case management and customer service.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Bilingual Call Center Representative

  • 2020 - 2021

  Answered calls in English and Spanish from clients with issues with their health care plans. I would resolve them in an efficient manner while providing an excellent customer experience. Answered calls in English and Spanish from clients with issues with their health care plans. I would resolve them in an efficient manner while providing an excellent customer experience.