Assistant Account Manager

• Jul 2021 - Present

Lead Operations Supervisor

• Jan 2019 - Jul 2020

•Provides both direct and indirect supervision to operations staff (12-Supervisors, 112-operators, 44-buses, 24-Fixed Routes and 4-College Routes) •Participates in the selection/interviewing of Supervisors, Bus Operators, Behind-The Wheel Trainers, Cadet positions •Investigates and determines liability and corresponding disciplinary action decisions up to and including recommendations for termination •Prepares payroll for 124 employees •Assists in facilitating Bus Operator and Safety Training •Assists in bus retraining and familiarization for new and current drivers •Assists in training on new technologies for operators/supervisor /dispatchers. •Evaluates daily performance indicators and makes adjustments to operations in order to best ensure productivity •Monitors work and overtime schedules to ensure route coverage •Assisted in the development and oversight of bid workups and analysis and participates in the bid process •Works well with fellow supervisors, dispatchers, client, NCDOT and all personnel and analyses data for various reports •Maintain compliance with Transportation Medical Card and North Carolina Commercial Driver's License •Develops reports on a weekly, monthly and as-needed basis Show less

Team Lead

• Feb 2008 - Dec 2018

Responsible for the supervision and management of 120 operators, 44 buses and 34 bus routes Adhere and practice according to Union contracts; participate in Union negotiation meetings Train new operators and supervisors Utilize Annual Trail and Behind-the-Wheel for operator’s performance evaluation Maintain compliance with Transportation Medical Card and North Carolina Commercial Driver's License Responsible for operator’s work schedules and bus routes assignment; also, provide coverage for call outs Maintain budget by scheduling operator's appropriately, reducing OT when possible In conjunction with the Director, responsible for operator’s disciplinary actions through meetings and documentation Assist the City of Greensboro with route changes due to detours, special services and weather Collaborate with the Maintenance Department regarding mechanical bus issues and identify and execute plans for replacement buses Collaborate with the Greensboro Police Department for traffic accidents or disruptive passengers that need law enforcement intervention Responds and manage operator's and passenger’s complaints Served as Interim Director from June 2014-October 2014 Show less