Cloud Solutions Intern

• Jun 2023 - Present

Technical Support Representative

• Jan 2022 - Jun 2023

Establish a welcoming user experience within meeting rooms by preparing room audio and video technologies requested by clients. Works with AV equipment to set up events Performs helpdesk duties by responding to tickets through the KACE ticket management software and performing onsite troubleshooting of desktops, laptops, printers and other operational devices. Establish a welcoming user experience within meeting rooms by preparing room audio and video technologies requested by clients. Works with AV equipment to set up events Performs helpdesk duties by responding to tickets through the KACE ticket management software and performing onsite troubleshooting of desktops, laptops, printers and other operational devices.

Engineering Intern

• Sep 2020 - Dec 2020

Balbix is a rising company looking to assist customers in analyzing and developing their cybersecurity posture. A valuable experience. Working at Balbix provided a great introductory position that exposed me to cybersecurity programming. At Balbix, I strengthened my communication skills by creating personal meetings with senior staff. We used those meetings to discuss my progress, address any concerns, and set expectations for future projects. I sharpened my Python skills by incorporating industry standards to my projects, researching common libraries and packages for parsing, and through implementation of OOP. Show less

Technical Support Representative

• Apr 2019 - Sep 2019

Assisted users by providing directions for computer software, computer hardware, best department purchases and in-room technology assistance. • Coordinated with team members to manage a large-scale testing environment spanning the entire Wharton Building. • Implemented a new booking software across multiple departments. • Populated Active Directory with computer systems and users to upkeep and manage a wide network of computers. Assisted users by providing directions for computer software, computer hardware, best department purchases and in-room technology assistance. • Coordinated with team members to manage a large-scale testing environment spanning the entire Wharton Building. • Implemented a new booking software across multiple departments. • Populated Active Directory with computer systems and users to upkeep and manage a wide network of computers.

Cashier

• Jun 2018 - Sep 2018

Prepared and delivered food products to large volumes of customers during the July 4th holiday. Developed customer service skills such as being able to meet customer demands and communicate those demands to team members. Prepared and delivered food products to large volumes of customers during the July 4th holiday. Developed customer service skills such as being able to meet customer demands and communicate those demands to team members.

Project Manager

• Jan 2018 - Jun 2018

Developed a website using HTML, CSS, and JavaScript to create a dynamic website that users will use to search and book events in Philadelphia. • Utilized Git to create a Git repository Developed a website using HTML, CSS, and JavaScript to create a dynamic website that users will use to search and book events in Philadelphia. • Utilized Git to create a Git repository

Student Software Developer

• Sep 2016 - Jun 2017

• Programmed in Swift and HTML as a first exposure to coding and programming • Programmed in Swift and HTML as a first exposure to coding and programming

Summer Intern

• Jun 2016 - Aug 2016

Developed communication skills by expressing thoughts on ways to improve the local community to other community members Developed communication skills by expressing thoughts on ways to improve the local community to other community members