James Kissane
Customer Success Manager at Digital Hands- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
David Edgerton
James is a team player with a lot of heart. He gives everything in life 110%! I worked with him on projects at Infinity Technology Solutions and he always had a great big picture perspective. Moreover, his depth of knowledge and experience in the IT industry was very helpful in developing new processes. Whenever I needed assistance, he never hesitated to give valuable insight into the projects I was completing. I thoroughly enjoyed working with him and befriending him in the process. His versatility was quite impressive and his warm personality made me feel right at home. Infinity is lucky to have James as such a well-rounded, team player.
Jason McEwen
It was always a pleasure to work with James, he brought a professionalism and positive attitude that was crititcal to managing accounts and customer relationships. James was the go to guy in dealing with any type of issues and he happily worked toward resolving those issues even when they were not his responsibility and there was no personal gain. James always looked at these types of opportunities as an opportunity to grow the compnay. Its always refreshing to work with this type of individual.
David Edgerton
James is a team player with a lot of heart. He gives everything in life 110%! I worked with him on projects at Infinity Technology Solutions and he always had a great big picture perspective. Moreover, his depth of knowledge and experience in the IT industry was very helpful in developing new processes. Whenever I needed assistance, he never hesitated to give valuable insight into the projects I was completing. I thoroughly enjoyed working with him and befriending him in the process. His versatility was quite impressive and his warm personality made me feel right at home. Infinity is lucky to have James as such a well-rounded, team player.
Jason McEwen
It was always a pleasure to work with James, he brought a professionalism and positive attitude that was crititcal to managing accounts and customer relationships. James was the go to guy in dealing with any type of issues and he happily worked toward resolving those issues even when they were not his responsibility and there was no personal gain. James always looked at these types of opportunities as an opportunity to grow the compnay. Its always refreshing to work with this type of individual.
David Edgerton
James is a team player with a lot of heart. He gives everything in life 110%! I worked with him on projects at Infinity Technology Solutions and he always had a great big picture perspective. Moreover, his depth of knowledge and experience in the IT industry was very helpful in developing new processes. Whenever I needed assistance, he never hesitated to give valuable insight into the projects I was completing. I thoroughly enjoyed working with him and befriending him in the process. His versatility was quite impressive and his warm personality made me feel right at home. Infinity is lucky to have James as such a well-rounded, team player.
Jason McEwen
It was always a pleasure to work with James, he brought a professionalism and positive attitude that was crititcal to managing accounts and customer relationships. James was the go to guy in dealing with any type of issues and he happily worked toward resolving those issues even when they were not his responsibility and there was no personal gain. James always looked at these types of opportunities as an opportunity to grow the compnay. Its always refreshing to work with this type of individual.
David Edgerton
James is a team player with a lot of heart. He gives everything in life 110%! I worked with him on projects at Infinity Technology Solutions and he always had a great big picture perspective. Moreover, his depth of knowledge and experience in the IT industry was very helpful in developing new processes. Whenever I needed assistance, he never hesitated to give valuable insight into the projects I was completing. I thoroughly enjoyed working with him and befriending him in the process. His versatility was quite impressive and his warm personality made me feel right at home. Infinity is lucky to have James as such a well-rounded, team player.
Jason McEwen
It was always a pleasure to work with James, he brought a professionalism and positive attitude that was crititcal to managing accounts and customer relationships. James was the go to guy in dealing with any type of issues and he happily worked toward resolving those issues even when they were not his responsibility and there was no personal gain. James always looked at these types of opportunities as an opportunity to grow the compnay. Its always refreshing to work with this type of individual.
Credentials
-
A+
CompTIAJul, 2018- Nov, 2024 -
VSP - 2016
VMwareMar, 2017- Nov, 2024 -
VSP - SV (Server Virtualization 2016)
VMwareMar, 2017- Nov, 2024 -
Windows Server 2012 Licensing for Licensing Solution Providers (MPN10212)
MicrosoftMar, 2017- Nov, 2024 -
VMware VSP - CP (Cloud Provider)
VMware
Experience
-
Digital Hands
-
United States
-
Computer and Network Security
-
1 - 100 Employee
-
Customer Success Manager
-
Dec 2021 - Present
-
-
-
TeamLogic IT
-
IT Services and IT Consulting
-
300 - 400 Employee
-
Information Technology Consultant
-
Oct 2021 - Dec 2021
-
-
-
MHK
-
United States
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Relationship Manager
-
Apr 2021 - Oct 2021
-
-
-
Chargebacks911
-
United States
-
Financial Services
-
100 - 200 Employee
-
Technical Project Manager
-
Feb 2021 - Apr 2021
-
-
-
Verizon Connect
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Technical Project Coordinator
-
Sep 2020 - Feb 2021
-
-
-
Concertium
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Director Relationship Management
-
Apr 2019 - Jun 2020
-
-
Senior Relationship Manager
-
Aug 2018 - Apr 2019
-
-
-
IT Authorities, a WidePoint company
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Senior Service Delivery Manager
-
Jun 2015 - Mar 2018
The role was responsible for ensuring that services as defined under the IT Authorities Support Plans are being delivered at the operational level to meet agreed SLAs. This includes taking an end to end view of client services and seeking to be proactive in the continuous improvement of service delivery. • Client Retention • Service Expansion • Infrastructure Improvement • Coordination between IT Authorities internal department • Client Vendor Management The role was responsible for ensuring that services as defined under the IT Authorities Support Plans are being delivered at the operational level to meet agreed SLAs. This includes taking an end to end view of client services and seeking to be proactive in the continuous improvement of service delivery. • Client Retention • Service Expansion • Infrastructure Improvement • Coordination between IT Authorities internal department • Client Vendor Management
-
-
-
Zymphony Technology Solutions
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Director of Project Services
-
Feb 2014 - Sep 2014
-
-
Project Manager
-
Sep 2013 - Feb 2014
-
-
-
Vitera Healthcare Solutions
-
United States
-
Software Development
-
1 - 100 Employee
-
Solutions Engineer
-
Mar 2013 - Oct 2013
I interact with the sales team and their clients to provide assistance with the hardware bill of materials and how the hardware interacts with Vitera's applications. I interact with the sales team and their clients to provide assistance with the hardware bill of materials and how the hardware interacts with Vitera's applications.
-
-
-
Zymphony Technology Solutions
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Client Care Manager/Purchasing Manager
-
Nov 2007 - Mar 2013
I oversee the Account Managers and Solution Engineers, as well as enforce our sales processes. I am an escalation point for clients with service issues. I facilitate communication throughout the company between the various departments(Sales, Services, Finance, and Marketing). I handle all purchasing duties. I also work with our vendors to gain the best price in order to improve the profitability of each sale. In addition to that, I handle accounts payable duties.
-
-
Director of Sales and Marketing
-
Apr 2011 - Jan 2012
-
-
Purchasing Manager
-
Aug 2010 - Aug 2011
I handle all purchasing duties. I also work with our vendors to gain the best price in order to improve the profitability of each sale. In addition to that, I handle accounts payable duties and ticket approval from the services department.
-
-
Client IT Manager
-
Nov 2007 - Aug 2010
I work with our sales team to create proposals that leverage our vendor partners. I also help manage the process to acquire the necessary information to correctly complete these proposals. To do this I use the various assets available to me from our field and remote techs to various softwares
-
-
-
CompUSA
-
Retail
-
300 - 400 Employee
-
Corporate Sales Manager
-
Mar 2006 - Nov 2007
Managed a business to business sales team selling IT equipment and services.
-
-
Senior Account Manager
-
Feb 2000 - Mar 2006
Business to Business sales. Maintained an account base over 200 and challenged monthly for sales recognition
-
-
Education
-
1996 - 1999
University of South Florida
-
1993 - 1996
Tampa Catholic
Community
