Customer Engagement Specialist.

• Apr 2021 - Present

Casino Pit Supervisor/CFC

• Jul 1991 - Dec 2020

My position required the delicacy to manage a large staff in a multi-cultural environment. My Leadership style includes coaching and support. I was entrusted by the Commerce Club to make real time decisions based upon my knowledge and experience. Daily decisions included: responding to customer complaints versus dealer errors, disagreements between players on the floor, opening or closing games based on customer volumes, staffing to ensure appropriate coverage while remaining fiscally responsible. One of my personal joys I gained from my position was to educate, develop and mentor employees who wised to advance in the company. Show less

Chief Instructor

• Jan 1988 - Jun 1991

I provided leadership in the development of training methods and implementation. Instructed individuals in the rules and procedures of various casino games, including Poker, Pai-Gow Poker, Asian Stud to name a few. I was responsible for keeping records of progress of individual students and providing testing when necessary. I provided leadership in the development of training methods and implementation. Instructed individuals in the rules and procedures of various casino games, including Poker, Pai-Gow Poker, Asian Stud to name a few. I was responsible for keeping records of progress of individual students and providing testing when necessary.

Casino Dealer

• Jun 1987 - Jun 1991

My position required the delicate management of dealing all the Casino games. I was responsible for controlling the flow and maintaining honorable etiquette on each table game. I made sure all our players were receiving excellent customer service while playing their favorite game. My position required the delicate management of dealing all the Casino games. I was responsible for controlling the flow and maintaining honorable etiquette on each table game. I made sure all our players were receiving excellent customer service while playing their favorite game.

Grace Christian School

• Sep 1986 - Jun 1988

After School director. I made sure the children were entertained after school until their parents arrived to pick them up. I created and organized an after school activities program. This program was designed to help the children bring out their creative ingenious side. I created and organized a story telling program. This program was designed to teach the children to focus and listen. I would share a story and ask questions afterwards. Rewarding the children with gifts for right answers. After School director. I made sure the children were entertained after school until their parents arrived to pick them up. I created and organized an after school activities program. This program was designed to help the children bring out their creative ingenious side. I created and organized a story telling program. This program was designed to teach the children to focus and listen. I would share a story and ask questions afterwards. Rewarding the children with gifts for right answers.