Experience

Enterkey Training

• United Kingdom
• 1 - 100 Employee

• Operations Director

  • Jul 2019 - Present



Ixion (part of Shaw Trust)

• Non-profit Organization Management
• 100 - 200 Employee

• National Partnership Manager

  • Oct 2018 - Jul 2019



learndirect Limited

• United Kingdom
• Education Management
• 300 - 400 Employee

• National Supply Chain Manager

  • May 2014 - Aug 2018

  Achievements and responsibilities: • A company restructure took place in 2014 and I was successfully appointed as 1 of 4 National Supply Chain Managers (from a pool of 20 Regional Performance Managers) reporting directly to the Operations Director.• Successfully managed a portfolio of 10 external training providers across a variety of funded contracts to include AEB, ESF, Apprenticeships, Traineeships and Advanced Loans budgets.• Produced MI and data/trend analysis to identify areas of improvement and opportunities for growth and development.• Maximised revenue and increased profitability by expanding the provider network and curriculum offer.• Introduced performance interventions / action planning to drive improvements and mitigate against risks to the business.• Ensured timely preparation of budgets, negotiated contract values, profiling and forecasts.• Organised and facilitated regular workshops/events for stakeholders to ensure clear understanding of priorities.• This role required extensive travel throughout the UK for site visits, and was also home-based meaning that I worked independently and managed my own diary.• Managed caseload of suppliers to deliver £7.5m income in 2017/18.

• Senior Regional Performance Manager

  • May 2012 - May 2014

  Achievements and responsibilities: • Promoted to lead the regional performance team of 6 people in 2012.• Line management responsibility for 6 staff members which included regular staff performance reviews, creation of personal development plans, hosted regular team meetings, and provided coaching and mentoring sessions.• ‘Acted up’ as Regional Director for a period of 6 months when Director was off work with long-term sickness.• Managed a portfolio of the largest provider contracts in the West Midlands region, responsibilities as detailed below in Regional Performance Manager Role.

• Regional Performance Manager

  • Jul 2006 - May 2012

  Achievements and responsibilities: • Promoted to Regional Performance Manager in 2006.• Performance managed cohort of third party providers against quality, audit and performance KPIs. • Provided active guidance and support for Learning Centre Managers and conducted regular site visits.• Conducted audit compliance and observations of teaching and learning visits to ensure high quality of delivery. • Led on the implementation and delivery of the Train to Gain Project in the region. • Organised and chaired Provider consortium meetings.• Developed excellent working relationship with SFA and represented the business at monthly contract review meetings.• Arranged contracting and profiling for providers as well as regional SFA profiling. • Managed my caseload of West Midlands providers to generate in excess of £1.2m in 2011/12.

• Network Officer

  • Nov 2005 - Jul 2006

  Achievements and responsibilities: • Primary and main contact for all focused learndirect delivery in the Birmingham & Solihull area.• Responsible for Learning Centre development and performance management.• Conducted regular site visits to Learning Centres and carried out contract review meetings.• Responsible for target setting, identifying performance issues and ensuring high quality of delivery.• Prioritised learning centre and learner complaints effectively to improve customer satisfaction levels.



Birmingham Metropolitan College, Stourbridge Campus

• Education Administration Programs
• 1 - 100 Employee

• Skills Broker (Business Development Team)

  • Mar 2004 - Oct 2005

  Achievements and responsibilities: • Engaged with employer networks to promote the benefits of workforce development initiatives. • Completed Training Needs Analysis and advised organisations on suitable Training Providers and courses in order to up-skill their workforces.• Conducted employer sign-up visits, completed all associated paperwork, and ensured that training commenced in a timely manner.• Created own marketing materials and employer databases.• Achieved SFA targets to get agreed number of organisations signed up to the Train to Gain initiative.

• Learning Centre Coordinator

  • Mar 2003 - Mar 2004

  Achievements and responsibilities: • Coordinator for learndirect provision to local and multi-national companies in the transport sector.• Responsible for the day to day operations and management of the learning centre.• Organise and perform induction and enrolment sessions for new learners.• Oversee learner eligibility for courses and funding.• Support learning centre tutors and act as stand in tutor in their absence. • Managed a team of 8 online tutors, included verifying working hours and arranging payments.• Responsible for marketing the learning centre’s provision across the local community.