James Keinzley

Support Team Leader at Grassroots IT
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Contact Information
us****@****om
(386) 825-5501
Location
NZ
Languages
  • English -

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George Tyler

Worked with James for just under two years at The Warehouse IS Service Desk. James works hard and plays hard. Is passionate about customer service, and always keen to learn and develop new skills. James started out working at the cafe in our building, and through networking managed to move into a role in our Customer Services Team, and from there leveraged his customer service skills to gain a position at the service desk. James has an excellent sense of humour and always fun to work with.

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Credentials

  • ITIL Foundations V3
    -
    Sep, 2010
    - Sep, 2024

Experience

  • Grassroots IT
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Team Leader
      • Feb 2020 - Present

    • Technical Support Engineer contracting to Grassroots IT
      • Jul 2016 - Feb 2021

      Tier 1, Tier 2 and some Tier 3 phone support. Also assisting with ADHOC onsite installations.

  • Deloitte New Zealand
    • New Zealand
    • Accounting
    • 1 - 100 Employee
    • Helpdesk Analyst
      • Oct 2015 - Jul 2016

      Tier One and Two Helpdesk support for all internal clients, as well as AV setup and event assistance, And Video Conferencing assistance. Tier One and Two Helpdesk support for all internal clients, as well as AV setup and event assistance, And Video Conferencing assistance.

    • IT Helpdesk Analyst
      • Apr 2015 - Aug 2015

      Tier One, Two and Three Helpdesk assistance for a large range of clients through a Private IT company. Tier One, Two and Three Helpdesk assistance for a large range of clients through a Private IT company.

  • R-Group International
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Desk Engineer
      • Jul 2014 - Jan 2015

      Tier One, Two and Three IT support for a large range of clients. Also assisting with on-site installs at mine and construction sites Tier One, Two and Three IT support for a large range of clients. Also assisting with on-site installs at mine and construction sites

  • BHP Billiton
    • United Kingdom
    • Oil and Gas
    • Production Technician
      • May 2014 - Jun 2014

      Driving CAT 793 and 785 dump trucks

    • Production Technician
      • Jan 2012 - May 2014

      Production Blast Hole DrillerTaking Ore and Soil samples and making them available for processingGeneral Drill pattern maintenanceSpotting Heavy Machinery around Drill PatternsHelping with the general day to day tasks within Blast crew

  • The Warehouse Ltd
    • Service Desk Analyst - IT
      • Nov 2009 - Dec 2011

      First and Second Level IT Trouble Shooting/AssistanceCustomer ServiceLogging and monitoring Incidents

    • Customer Service Representative
      • Jul 2007 - Nov 2009

      Customer SerivceReceiving and Resolving customer issues in a way that is best for both the Customer and the Company

  • Spotless services
    • Food & Beverages
    • 300 - 400 Employee
    • Assistant Manager
      • Jul 2006 - Jun 2007

      Run front of House for internal corporate cafe as well as assisting in training both new temporary and full time staff Run front of House for internal corporate cafe as well as assisting in training both new temporary and full time staff

Education

  • Orewa College
    NCEA Level 2
    2004 - 2005
  • Sacred Heart College
    NCEA Level 1
    1999 - 2004

Community

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