Experience

EPCOR - Electronic Payments Core of Knowledge
• Financial Services
• 1 - 100 Employee
• Manager, Audit Services

  • Apr 2023 - Present


Fiserv

• Software Development
• 1 - 100 Employee

• Business Analyst

  • Apr 2016 - Oct 2022

  •Conduct Nacha ACH risk assessments and self-audits for multiple Fiserv products•Helped coordinate and review Nacha ACH risk assessments and self-audits for 30+ Fiserv products•Ensure product compliance with new Nacha rules •Write and run SQL queries in TOAD to monitor ACH volumes, returns, and other metrics •Coordinate educational ACH learning opportunities

• Accounting Specialist

  • Oct 2013 - Apr 2016

  •Processed ATM exceptions for STAR, Pulse, Accel, and NYCE networks•ACH payment research for internal and external clients

• Returns Specialist

  • Sep 2010 - Oct 2013

  •Processed ACH Debit and Credit Returns•Assisted Card Services team with front office calls with customers and back office disputes•Created hotkeys to boost efficiency and accuracy of work for the team