Experience

Denton County MHMR Center

• United States
• Mental Health Care
• 100 - 200 Employee

• Quality Assurance Specialist & Mental Health Rights Protection Officer

  • Oct 2021 - Present

• Crisis Case Manager

  • Jan 2018 - Oct 2021



Denton County Juvenile Probation

• Case Manager

  • Oct 2016 - Oct 2017



Dallas Veterans Affairs Medical Center

• Intern

  • Jun 2015 - Sep 2015

  •Provided psycho-social treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds using evidence based practices. •Co-Facilitated psycho-educational and process groups to a variety of clients experiencing psychiatric, medical, and social problems. •Provided psycho-social treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds using evidence based practices. •Co-Facilitated psycho-educational and process groups to a variety of clients experiencing psychiatric, medical, and social problems.



Denton County Juvenile Probation Department

• Intern

  • Aug 2014 - May 2015

  •Facilitated psycho-educational sessions designed to help residents develop positive coping skills to assist with overcoming negative challenges in their lives. •Facilitated psycho-educational anger management groups to residents of diversified backgrounds. •Facilitated psycho-educational sessions designed to help residents develop positive coping skills to assist with overcoming negative challenges in their lives. •Facilitated psycho-educational anger management groups to residents of diversified backgrounds.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Customer Service Supervisor

  • Sep 2008 - Mar 2012

  •Admired by subordinates, college students and tenured faculty for demonstrating excellent organizational, communication, critical-thinking and decision-making skills. •Recognized for exceptional management competencies and program development capabilities that enhanced workflow efficiency and received a bonus for this contribution. •Performed as liaison between the Postmaster General in Denton and the Associate Vice President of Auxiliary Services at the University of North Texas. •Motivated supervised employees to complete their assigned tasks by providing clear expectations and leadership example. •Nominated subordinates for the coveted Star Award and both were selected for outstanding performance. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Jun 2008 - Sep 2008

  •Demonstrated an active listening and social perceptiveness that assisted in maintaining a trust bond with a diverse population. •Utilized leadership abilities and team building skills to create a healthy and functional work environment. •Trained subordinates how to effectively use positive and supportive communication skills to problem solve at the basic level of customer service. •Demonstrated an active listening and social perceptiveness that assisted in maintaining a trust bond with a diverse population. •Utilized leadership abilities and team building skills to create a healthy and functional work environment. •Trained subordinates how to effectively use positive and supportive communication skills to problem solve at the basic level of customer service.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Supervisor

  • May 1988 - May 2008

  •Presented suicide prevention and intervention skills training to peers and subordinates based on the Applied Suicide Intervention Skills Training model. •Provided situational advising to peers and subordinates experiencing a variety of social complications utilizing supportive, problem solving, or crisis intervention techniques. •Relied upon to conduct morale evaluations, assessments and issues affecting team cohesiveness. •Demonstrated proficiency in the use of Microsoft computer applications for drafting documents, data management, and tracking. •Developed the skill to make appropriate referrals to community and other governmental agencies for client services. •Accommodated the religious practices of a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diversified backgrounds. Show less