Experience

PICOW Engineering Group
• United Kingdom
• Construction
• 1 - 100 Employee
• Laborer

  • Jun 2023 - Present


Svella Connect

• Telecommunications
• 100 - 200 Employee

• Residential Field Technician

  • Nov 2022 - Jun 2023

  Duties include: To undertake work on behalf of Svella/Virgin Media in a sustainable, safe, timely and cost-effective manner. At all times, ensure the safety of yourself and others affected by your work. Only carry out work for which you are trained and competent and cease work where procedures cannot be followed. Ensure quality of workmanship meets minimum standards and complies with Companies/Client Health & Safety policy and practices. To communicate effectively with all staff Supervisors/administration and management personnel To ensure accurate information/paperwork is submitted as directed in a timely manner. Consider current and next phase of work and be pro-active to ensure that you are able to complete all your planned work in a safe, efficient and organised manner. Overall management of the work site(s), including operatives, site visitors and general public at all times. Attend safety briefings, training, consultation meetings and health surveillance when required If directed, follow up any remedial work (as necessary) in an accurate and timely manner Use only approved equipment, in the correct manner and protect and trace all utilities within your works area and ensure the safety and health of yourself and others. Report and / or record all accidents, incidents, environmental events (aspects and impacts), damages, near misses and illnesses, and co-operate with site inspections and investigations. Comply with all Health, Safety, Engineering & Environmental requirements relevant to your duties and responsibilities, and ensure the safety of yourself and others Ensure completion of accurate paperwork, including submission of track sheets and relevant records in a timely manner and ensure copies are retained as appropriate Show less



Clarke Energy

• United Kingdom
• Electric Power Generation
• 700 & Above Employee

• IT Helpdesk Analyst

  • Jan 2021 - Oct 2022

  Highlights within this role include:1. Assisting in setting up a Clarke Energy office in Romania along with 3 of my work colleagues2. Flying to America on my own to assist in a Clarke Energy office move with specific regard to the IT network infrastructure and IT kit onsite

• Junior IT Helpdesk Analyst

  • Apr 2018 - Jan 2021

  Roles and responsibilities: - Performing on-site analysis, diagnosis and resolution of complex desktop problems. Making, recommending and implementing corrective solutions to include off-site repair for remote users. .- Installing, configuring and testing desktops/laptops, related hardware and software.- Assessing the need for performance upgrades to desktop and laptop computers.- Supporting offsite users using 4G/3G/GPRS mobile and other connections to ensure consistent email and internet access.- Responding to incoming calls/emails from users, requesting changes, asking for general assistance/advice or reporting problems with desktops/laptops in a timely manner.- Ensuring laptops, desktops and Personal folders are backed up appropriately- Undertaking desktop/laptop builds and rebuilds.- Updating and maintaining an company asset register- Assisting with purchasing of IT equipment in accordance with agreed procedures ensuring best value for the company on the basis of suitability, price and quality.- Providing documentation for the IT Department team and users, ensuring that it is maintained in an accurate and up-to-date state at all times. Show less



B&M Retail

• United Kingdom
• Retail
• 700 & Above Employee

• IT Helpdesk Analyst

  • Aug 2017 - Apr 2018

  As an IT support analyst at B&M retail Ltd my key responsibilities are to be the first line response her all IT incidents on a daily basis. I use a range of different technologies: o Microsoft Office o Microsoft Active Directory 2008/ 2012 o DameWare Remote Support o VNC Viewer o Torex/ Nova My specific areas of responsibility are shown below: o Incident management through the use of Manage Engine Serive Desk Plus system o Triaging incidents to 2nd and 3rd Line Helpdesk support levels o Communicating with 3rd party companies in order to resolve issues within stores Show less



Bosch Service Solutions

• Germany
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Support Analyst

  • Aug 2015 - Aug 2017

  As an IT support analyst at Bosch Service Solutions my key responsibilities are to be the first line response for all IT incidents on a daily basis. I use a range of different technologies which include: o Microsoft Active Directory 2008/ 2012 o Windows 7 and 10 o Microsoft Office o Genesys Unified Communications Platform o Windows Server 2008rs My specific areas of responsibility are also shown below: o User management across two distinct networks for corporate and customero Asset management for all technology assetso Ticket management using SMT o Escalation management as well as liaising with other IT departmentso Installation of pc’s, telephones as well as servers and office moveso Purchasing IT equipment as well as liaising with 3rd party suppliers for quotations for IT equipmentOne of my major achievements within this role was supporting the implementation process for new starters and leavers at Bosch. Show less

• Customer Service Advisor

  • Jun 2014 - Aug 2015

  As a Lufthansa customer claims assessor i handled customer claims and complaints from passengers who have flown or will fly with the German Airline Lufthansa. My Job was to handle baggage and flight irregularities which passengers have encountered pre or post flight and act accordingly in line with a set of rules and regulations.