Cloud Solutions Project Manager

• Oct 2019 - Present

Service Manager

• May 2019 - Oct 2019

Project Manager

• Jul 2018 - Mar 2019

Site Supervisor

• Jan 2018 - Jul 2018

• Supervises day-to-day operations of specified 1-3 person site.• Develops, implements and reviews related procedures. • Invoices accounts and interacts with customers• Assists in maintaining acceptable profit levels and ensures that customer expectations are met. • Responsible for effective implementation and management of RICOH Service Excellence.• Provides training on workflow and machine operations when necessary.• Ensures payroll accuracy by overseeing and correcting all time clock punches.• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.• Meets quality and deadline standards by the effective use of job scheduling practices.• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.• Ensures all direct reports execute objectives by the use of a developmental plan/ninety day plan and regular performance reviews; posting productivity, quality and deadline results.• Maintains positive internal working relationships with all department employees by communicating in a professional manner.• Completes site reports and other paperwork on time and accurately.• Completes month-end management report in the absence of Site Manager. • Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.• Responsible for managing P&L.• Performs other duties as assigned.

IT Consultant

• May 2017 - Jan 2018

- meet with clients to determine requirements- work with clients to define the scope of a project- plan timescales and resources needed- clarify a client's system specifications, understanding their work practices and the nature of their business- travel to customer sites- liaising with staff at all levels of a client organisation- define software, hardware and network requirements- analyze IT requirements within companies and give independent and objective advice on IT - develop agreed solutions and implement new systems- present solutions in written or oral reports- help clients with change-management activities- Assist with purchasing systems where appropriate- design, test, install and monitor new systems- prepare documentation and present progress reports to customers- organize training for users and other consultants- Become involved in sales and support, and where appropriate, maintain contact with client organisations- identify potential clients and build and maintain contacts.

IT Systems Manager

• Jan 2016 - Apr 2017

• Defined, planned, tracked, and managed Beaufort County IT projects• Identified key resources and provided required direction• Ensured appropriate customer, vendor, and supplier management throughout project life-cycle• Managed IT Help desk• Managed 24/7 IT on call support• Led and motivated a team of 12 IT employees• Anticipated and identified critical technical obstacles • IT Budget management • Implementation, and management of disaster recovery programs and policies• Proactive management of information security policies, processes, and procedures• Management of vendor and third-party software, hardware and outsourced relationships• Detailed oriented• Used Business productivity tools such as Microsoft Word, Excel, PowerPoint, Project, and SharePoint

Network & Systems Engineer

• Dec 2015 - Jan 2016

• Design and directed system configuration and implementation• Implementation of new solutions that improved network resilience• Performance monitoring and performed network and system troubleshooting• Scheduled upgrades and collaborated with network architects for network and system optimization• Enforced network security by establishing and enforcing IT security policies• Palo Alto Firewall administration• Implementation, and monitoring of disaster recovery programs• Monitoring of information security policies, processes, and procedures• Monitoring of vendor and third-party software, hardware and outsourced relationships• Used Visio diagrams for presentations and proposals

IT Administrator

• Oct 2015 - Dec 2015

• Enterprise IT support and administration for industrial manufacturing for multiple locations• Provided high availability of mission critical applications• Proactively managed and maintained configuration and deployments of servers, storage, and network architecture• Analytical and troubleshooting skills• Oral and written communication skills• Management of ticket documentation system• Performed technical oversight and approval of less experienced team members and their work

Solution Integrator, ITS.Enterprise Services Delivery

• Jun 2013 - May 2015

• Onsite installation, maintenance and repair of IT network infrastructure • Pre-sales and Post-sales support • Project management of cross-functional teams up to 12 members• IT consultant to top 10 clients for designated region• Subject Matter Expert(SME) for preventative maintenance procedures and configurations that may impact network performance• IT budget management • Utilization of diagnostic tools, service aids, product schematics • Assessment and resolution of network equipment failures • Addressed and responded to complex functional elements of RFPs• Set the technical direction based on interaction with management staff• Communicated IT infrastructure design solutions to deployment areas

Technology Services Engineer

• Aug 2005 - Jun 2013

• Strong business management skills• Time management and planning Skills• Good working knowledge of IT system environments/platforms and development tools.• Security management• Asset management• IT budget management• Development, implementation, and management of disaster recovery programs• Proactive management of information security policies, processes, and procedures• Reviewed high-level estimates of impact and hours for IT infrastructure assignments• Management of Vendor and third-party software, hardware and outsourced relationships• Provided infrastructure design representation during the Request For Proposal(RFP) process

Technology Consultant - vCIO for the City of Hardeeville

• Jan 2013 - Jan 2014

• vCIO to the City of Hardeeville, SC.• Client Relationship Manager• Account kickoff, strategy, and retention• Technology guidance, budgeting, and review• Proposal creation, development, and presentation• Asset Management• Tracking performance metrics and management of daily tasks• Development, implementation, and management of disaster recovery programs• Proactive management of information security policies, processes, and procedures• Management of vendor and third-party software, hardware and outsourced relationships• Designed IT solutions within a set infrastructure framework that ensured cost effectiveness and enforced standards• Documented and captured technical and business requirements by communicating with internal and external customers• Completed IT infrastructure estimating and consultation for stakeholders and customers• Service orientated attitude

System Engineer/LAN Administrator

• Mar 1999 - Aug 2005

LAN Administrator - Unisys Corporation in Norcross, Ga. from November 02 to July 05• Onsite LAN and WAN administration for TSA Corporation• Installation and maintenance of Cisco switches and routers• Implementation, support, and maintenance of Dell Systems and products• Master Dell Certified Systems Engineer(DCSE) certification• Asset Management LAN Administrator – Unisys Corporation in Norcross, Ga. from June 01 to November 02• Onsite LAN and WAN administration for AIG Corporation• Repair and maintenance of network peripherals• Vendor maintenance• Security Management• Asset Management• Implementation, and monitoring of disaster recovery programs System Engineer – Unisys Corporation in Norcross, Ga. from March 99 to June 01• Implementation and support of IT infrastructure• Cisco switch and router installation and support• Certified Cisco Networking Associate(CCNA)• Microsoft Certified Systems Engineer(MCSE)• Microsoft Certified Professional(MCP)• Microsoft Certified Professional + Internet(MCP+I)• Asset Management• IT Budget Management and Oversight• Development, Implementation, and Management of Disaster Recovery Programs• Proactive Management of Information Security Policies, Processes, and Procedures• Management of Vendor and third-party software, hardware and outsourced relationship

System Engineer

• Aug 1995 - Mar 1999

• Installation and maintenance for multi vendor IT infrastructure• Server installation and support• Desktop and mobile device installation and support• A+ certification• Security Management• Asset Management

Computer Technician (Consultant)

• Aug 1995 - Aug 1996

• Installation and maintenance for multi vendor IT infrastructure• Server installation and support• Desktop and mobile device installation and support• Software installation and support• Asset Management

Electronic Technician (Consultant)

• Mar 1995 - Aug 1995

• Repair and maintenance for multi-sync color NEC monitors• Performed diagnostic and troubleshooting routines from mechanical drawings• Business Analyst methodologies • Diagnostic tools• Interpretation of technical requirements• Asset Management

Engineering Technician (Consultant)

• Apr 1994 - Mar 1995

• Installation and setup of manufactured prototypes• Prepared mechanical and electrical drawings• Test and troubleshoot manufactured prototypes• Security Management• Asset Management

Electronic Test Technician

• Mar 1991 - Apr 1994

• Tested telecom switch components from schematics and diagrams• Performed operational and fault isolation test on systems and equipment• Assisted with the design, construction, and quality testing of equipment• Quality Assurance (QA) testing• ISO internal auditing• Asset Management• Diagnostic equipment such as oscilloscopes, signal generators, and other specialized test equipment• Shift Supervisor