James Jasanis

Account Manager and Customer Service Representative at LeadingResponse
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Credentials

  • Master Diver
    Scuba Schools International
    Aug, 2015
    - Nov, 2024
  • Diver First Aid for Dive Professionals - First Aid/CPR/AED/O2
    DAN
    Jan, 2019
    - Nov, 2024

Experience

  • LeadingResponse
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Account Manager and Customer Service Representative
      • Jan 2007 - Present

      Main Responsibilities: The role of the Direct Mail Account Manager is to provide timely, accurate, high quality marketing campaigns and services to clients. Primary contact and liaison between sales, creative, data processing, accounting, and production. Supervise the production of the entire mailing and ensure complete accuracy (order entry, artwork proofing, research mailing list criteria, invoicing, and final sign-off) within eight internal departments. Set up Digital and Facebook ads when necessary as well. Work within extremely tight deadlines where multi-tasking is essential with nearly 80-100 jobs per month.  Establish and maintain good working relationships with sales team and all internal and external production teams. Build trust and confidence with those involved.  Establish, maintain and foster good working relationships with each client. Build client’s trust and confidence by providing timely, accurate and superior service.  Create, communicate and execute campaign deadlines with client to ensure proper delivery of product to meet client expectations.  Enter and track all campaigns into business management system. Provide continuous, accurate updates.  Consistently exceed client expectations and provide superior customer service.  Manage customer relationship and acts as liaison between client and sales representative  Maintain an organized system in which all orders (open, closed and in progress) can easily be tracked and researched as needed  Completed over 15000+ invitations, self-mailers and postcards.

  • Sports + Field
    • Wesley Chapel, Fl
    • Marketing Manager
      • Aug 2005 - Nov 2006

      Managed, created, and distributed marketing materials including direct mail postcards, brochures, advertisements, and flyers. Several of the direct mail pieces produced a 10-15% response rate. Responsible for developing copy and design as well as upkeep on two separate websites. Produced weekly and monthly marketing reports which included tracking response rates to ads, number of prospects, website tracking, and budget updates. Assisted in development, editing, and voice over for television commercial.

Education

  • University of South Florida
    Bachelor of Science (BS), Marketing
    1996 - 2000
  • University of North Carolina at Asheville
    Marketing
    1993 - 1995

Community

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