Associate Consultant

• Jun 2012 - Present

Client Systems Technician

• Jan 2010 - Jun 2012

• Provided daily operational support for United States Air Forces Central (USAFCENT) Communications Focal Point (CFP) for over 1,200 users.• Managed Active Directory accounts and security groups and including: mailbox migration requests, password change requests and more.• Installed, configured and maintained over 800 workstations during the USAFCENT network migration which reduced work center downtime by 50%.• Developed CFP master training plan (MTP) for newly formed Helpdesk, incorporated over 200 training items and ensured all Helpdesk personnel were 100% proficient on all tasks.• Enforced change management to assign and route incidents through an incident escalation matrix with emphasis on service delivery metrics using BMC Remedy ticket system. Show less

Communications System Planner

• Jul 2008 - Jul 2010

• Managed Identification Friend or Foe (IFF) radar installation project at Ali Al Salem Air Base, Kuwait which increased safety of U.S. Air Force and coalition pilots.• Coordinated microwave replacement project for Al Mubarak Air Base, Kuwait International Airport and ensured redundant connectivity for base communication systems.• Reclaimed and reutilized over 13,000 communications equipment items resulting in $5M in savings for USAFCENT while Deployed to Al Udeid Air Base, Qatar.

Unit Deployment Manager

• Jul 2004 - Jul 2008

• Prepared deploying unit members for expeditionary combat skills training while executing Unit Deployment Manager duties and achieved a 100% training rate for all members.• Monitored deployment readiness training items for communications unit members who went on to deploy to 15 world-wide sites supporting critical Air Force operations.• Conducted unit ammunition account inventory with 100% accuracy and decreased overhead ammunition inventory by 10%.